75 East Canal Street, Hershey, Pennsylvania 17033
Job DescriptionThe Executive Director shall have full responsibility for the operation and management of the community and for all marketing, business, and financial functions of the community in accordance with the policies of the management company, the Owners, and Federal/State/Local laws and regulations.
- Oversee all hiring practices to ensure that the facility is in compliance with local, state and federal laws
- Ensure that staff is hired within budgetary guidelines
- Participate in preparation of the community budget
- Train all department heads on maintaining a budget and oversee budgetary compliance in each department, while also maintaining effective levels of care and primary resident day expense obligation.
- Review monthly financials with all department heads and prepare a variance report in keeping with company guidelines. Develop plans of correction as needed
- Lead approval process for all contracts for any services in the community
- Achievement of NOI.
- Comply with all local/state/federal regulations and stay aware of relevant changes and updates
- Plan for and manage the survey process and prepare all plans of correction
- Maintain good relations with Local/State regulatory agencies
- Oversee the completion of all risk assessments and necessary family and physician communication for at- risk residents
- Oversee corporate and state compliance with incident reporting guidelines
- Maintain or exceed budgeted occupancy
- Oversee the development and implementation of the marketing plan
- Sustain good resident relations through daily visits; monitor resident and family morale
- Oversee monthly Resident Council Meetings
- Oversee Resident and Family Grievance Process
- Oversee resident move-in process to ensure smooth transition for all new residents and their families
- Oversee resident satisfaction survey program and call families to address any concerns noted or when a survey is not returned
- Ensure enforcement of Resident Bill of Rights
- Make daily rounds to ensure that the building is clean and furniture is placed appropriately
- Oversee the routine and preventative maintenance programs
- Oversee Capital Improvement projects as needed
- Other duties as assigned
Qualifications:- Bachelor's degree with a minimum of 3 years' experience working as an Executive Director
- Must hold current administrative license for the state in which the position is located
- Demonstrated success managing all aspects of senior community operations
- Strong sales leadership
- Ability to build relationships with community groups that will help grow census
- Strong customer service skills with ability to problem solve
- Ability to lead a management team and promote staff development
- Demonstrated record of financial management proficiency
- Ability to prioritize and manage multiple projects simultaneously
- Thorough knowledge of state/federal regulations
- To ensure timely response to community emergencies on weekends or after hours, Executive Director must live within a thirty (30) mile radius of their assigned community.
- Ability to work flexible hours to include evenings and weekends
- Must be able to lift, carry, and push up to 25lbs
- 401k + Fulltime & Part-time Benefits Packages
- Training, Development & Career Laddering
- Great work-life balance
- Flexible Scheduling
