Must Have Technical/Functional Skills - 5+ years of Corporate IT Deskside Support experience in an enterprise environment.
- 3+ years of Executive/VIP Support providing white-glove support to C-Suite leaders and Executive Assistants.
- Strong expertise supporting Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.
- Hands-on experience supporting Microsoft Teams Rooms, Zoom Rooms, and Webex meeting platforms.
- Strong knowledge of Active Directory, Entra ID (Azure AD), VPN, MFA, and identity management.
- Experience with Mobile Device Management (MDM) solutions, including Intune and mobile device troubleshooting (iOS/Android).
- Experience using ServiceNow or similar ITSM platforms for incident, request, and asset management.
- Skilled in hardware deployment, imaging, device refreshes, break-fix support, and asset lifecycle management.
- Ability to provide high-touch, on-demand support in executive offices, boardrooms, and high-profile meeting environments.
- Experience supporting hybrid meetings, executive events, leadership town halls, and customer-facing presentations.
- Strong troubleshooting skills across networking, wireless connectivity, printers, docking stations, peripherals, and collaboration technologies.
- Experience maintaining executive spare device inventory and coordinating rapid device replacements.
- Ability to work flexible hours, including early mornings, evenings, and occasional weekends to support executive meetings and events.
- Excellent verbal and written communication skills with strong executive presence and professionalism.
- Demonstrated ability to manage sensitive information with a high degree of confidentiality and discretion.
- Strong customer service orientation, stakeholder management skills, and ability to perform under pressure in high visibility environment.
Roles & Responsibilities - Provide white-glove IT support to C-Suite executives, senior leadership, and executive assistants.
- Act as the primary point of contact and escalation for executive technology issues.
- Deliver resolution of hardware, software, mobility, networking, and collaboration tool issues.
- Provide dedicated onsite, remote, and travel support for executive users.
- Configure, deploy, and maintain executive laptops, mobile devices, tablets, and peripherals.
- Manage executive spare device inventory and facilitate immediate replacement of failed equipment.
- Support Windows 10/11, Microsoft 365 applications, VPN, MFA, wireless connectivity, printers, docking stations, and peripherals.
- Troubleshoot and resolve issues related to Outlook, Teams, OneDrive, SharePoint, and enterprise collaboration tools.
- Support mobile devices including iPhones, Android devices, and tablets, ensuring seamless connectivity and productivity.
- Maintain executive support documentation, knowledge articles, and user-specific requirements.
- Record and manage incidents, service requests, and asset information using ServiceNow or equivalent ITSM tools.
- Manage hardware refreshes, technology upgrades, office moves, onboarding, and offboarding activities for executive users.
- Monitor conference room and AV equipment health to ensure maximum uptime and user satisfaction.
- Handle sensitive information with the highest level of confidentiality, discretion, and professionalism.
- Provide exceptional customer service and maintain strong r elationships with executives, leadership teams, and business stakeholders.
- Participate in continuous process improvement initiatives to enhance executive support and meeting room experiences.
- Serve as backup support during business-critical incidents and major executive events.
Salary Range-$80,000-$90,000 a year
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TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
