Overview

The Executive Assistant, Operations & Projects provides strategic, operational, and administrative support to senior leadership while independently managing cross-functional projects and initiatives. This role goes beyond traditional EA responsibilities and requires strong project management capabilities, business acumen, and hands-on experience leveraging AI tools to improve efficiency, decision-making, and execution. The ideal candidate is highly organized, proactive, discreet, and comfortable operating in a fast-paced, evolving environment while acting as a trusted partner to leadership.

Responsibilities

Executive Support
• Serve as a trusted partner to the executive(s), managing complex calendars, meetings, travel, and communications
• Prepare agendas, presentations, briefing materials, reports, and executive-level correspondence
• Anticipate executive needs and proactively resolve issues before they arise
• Act as a liaison between the executive and internal/external stakeholders
• Handle sensitive and confidential information with discretion and sound judgment

Project & Program Management
• Lead and manage cross-functional projects from intake through completion, including timelines, milestones, risks, and deliverables
• Coordinate with internal and external partners to ensure alignment and execution
• Track progress, dependencies, and action items; follow up to ensure accountability
• Develop project plans, dashboards, and status updates for leadership
• Support change management and process improvement initiatives

AI & Process Enablement
• Leverage AI tools (e.g., ChatGPT, Copilot, EliseAI, workflow automation tools) to improve productivity, documentation, analysis, and decision support
• Use AI to draft communications, summarize meetings, create presentations, analyze data, and streamline recurring processes
• Identify opportunities to automate workflows, reduce manual work, and improve operational efficiency
• Partner with leaders to pilot and scale AI-enabled solutions across administrative and business processes
• Maintain awareness of emerging AI tools and best practices relevant to executive support and project management

Operational & Business Support
• Create and maintain systems for tracking priorities, decisions, and follow-ups
• Support budgeting, forecasting, and vendor coordination as needed
• Assist with planning offsites, leadership meetings, and strategic initiatives
• Ensure deadlines are met and commitments are fulfilled

Qualifications

Required Experience:
• 5+ years of experience as an Executive Assistant, Project Manager, Chief of Staff-type role
• Experience supporting C-suite or senior executives
• Familiarity with project management methodologies and tools (e.g., Asana, Monday.com, Smartsheet, Jira, or similar)
• Experience with workflow automation, data analysis, or AI-assisted reporting

Required Education/Training:

Bachelor's Degrees: Business Administration, Communications, Project Management

Required Skills and Abilities:
• Demonstrated experience managing projects with multiple stakeholders and competing priorities
• Hands-on experience using AI tools in a professional setting to enhance efficiency and outcomes
• Strong organizational, analytical, and problem-solving skills
• Excellent written and verbal communication skills
• High level of professionalism, discretion, and judgment

Salary Range Information

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Rewards & Benefits

We know Michaels' promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us. As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more. We believe in education - and in taking care of our own - so as an added incentive your children will be able to apply for the Michaels Employee Scholarship Program.
• Help make the world a better place in a team-oriented environment.
• Grow with our organization through various professional development opportunities.
• Collaborate and thrive in a company culture where all are welcome

Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day. To learn more about the total rewards we offer please visit our website.

Come join our team. You're going to love it here!

Salary Range

105,000.00-120,000.00 Annually