Qualifications

• Bachelor's degree
• 7+ years experience in program management or a similar customer-facing role, preferably in telecommunications or technology
• Proven track record of achieving sales targets and enhancing customer satisfaction
• Strong interpersonal and communication skills to build relationships at all levels
• Strategic thinker with strong analytical skills to identify growth opportunities
• Proficiency in CRM software and other relevant tools

Responsibilities

• Act as the primary point of contact for key accounts, ensuring their needs are met and expectations exceeded
• Conduct regular check-ins and performance reviews to gather feedback and address concerns promptly
• Implement strategies to enhance customer experience and loyalty
• Identify and pursue upselling and cross-selling opportunities within existing accounts
• Partner closely with the sales team to develop and execute strategies that promote upselling initiatives
• Build and maintain strong relationships with C-level executives and decision-makers
• Develop program plans that outline growth strategies, customer engagement tactics, and performance metrics

Benefits

• 40% travel may be required, including last-minute travel for client needs or meetings
• Opportunity to work closely with C-level executives and decision-makers
• Engage in cross-functional initiatives with sales, marketing, and operations teams for holistic business growth