Job TitleEvents Sr Professional, Content Operations
About your role:Creating memorable events is an art and a science. At Fiserv, it's also a team sport. As part of our dynamic team, the Event Manager will have a unique opportunity to meaningfully contribute to delivering on the expectations for on-brand, targeted events as part of a high-energy team of professionals.
This role will be responsible for collaborating with stakeholders across content strategy, events, product marketing and communications to manage content and related deliverables for hosted events, including Forum and other programs as assigned. In this highly collaborative role, you will manage multiple priorities, oversee detailed workflows and demonstrate problem-solving and prioritization skills requiring keen attention to detail. You will build productive relationships with internal stakeholders and external vendor partners while overseeing all elements of event content planning, onsite execution and follow-up.
What you will do:- Establish content deliverables and deadlines calendar and coordination plan with content strategy and project management teams
- Outline and enforce content owner / product marketer expectations
- Manage content submission intake and review process
- Collaborate with internal and external partners on development of content management system and speaker portal technology
- Define session production standard setup, requirements, and optional inclusions (polling, videos, etc.), build and test session audio visual request form
- Track completion of session and speaker deliverables, escalating as necessary to maintain accountability to timelines and due dates
- Ensure speaker expectations have been circulated and session rehearsals scheduled, in coordination with communications and content strategy leads
- Work with agency and production partners on all session room specs, staging, audio visual, polling and other requirements, submitting orders, managing budget and overseeing onsite setup and teardown according to schedules
- Lead onsite content operations partnering with Fiserv stakeholders on final session click throughs and rehearsals, directing onsite meetings management team on session room logistics, and overseeing session laptop management, session room sets, and any high priority sessions as identified
- Complete post-event follow-up including coordination and delivery of session transcripts, videos, polling, and survey results
- Participate in debrief activities by submitting debrief notes, reviewing comprehensive survey results and feedback, and incorporating best practices and lessons learned info ongoing process improvements
What you need to have:- Bachelor's degree in hospitality, marketing, communications, or related discipline
- 5 years of experience managing event content, logistics, meeting space and audio-visual planning and onsite execution for multiple high-touch, complex programs with varying numbers of attendees for in-person and virtual events
- Experience working with event technology platforms such as Cvent, RainFocus, etc.
- Experience working with virtual event platforms such as Microsoft Teams, 6Connex, etc
How you'll work:- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- Ability to travel up to 30% within a year for site visits, operational planning, onsite event management, etc.
Sponsorship:- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers' extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
