American Electric Power

Event Monitoring Ctr Rep Prin

American Electric Power • $74K — $93K *
Columbus, OH 43230In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High School Diploma or GED required.
  • 4 years of security or related experience, including operations center experience.
  • Experience with Lenel OnGuard and Southwest Microwave preferred.
  • Strong data entry and computer skills.
  • Ability to type a minimum of 40 WPM.

Responsibilities

  • Lead assigned shifts in the Event Monitoring Center and maintain staffing levels.
  • Oversee Event Monitoring Center Operators and enforce operational standards.
  • Monitor operator performance and provide feedback.
  • Assist with escalated issues and provide operational support.
  • Train and mentor new Event Monitoring Center Operators.

Benefits

  • Flexible rotating shifts, including weekends and holidays.
  • Opportunity for advancement and professional development.
  • Supportive team environment and collaborative culture.
Full Job Description
Job Posting End Date
08-17-2026
Please note the job posting will close on the day before the posting end date.

Job Summary

The Security Operations and Event Monitoring Center (SOEMC) is an industry leading operations center that plays a vital role in keeping AEP safe and compliant. An Event Monitoring Center Rep will answer alarms and phone calls to help protect AEP assets, assist internal customers, and be the face of AEP Security. The SOEMC monitors alarms throughout AEP's footprint at a variety of facilities, answers the corporate Security hotline, and helps maintain NERC CIP compliance. This Event Monitoring Center Rep will provide training and oversight to other SOEMC members and terminals to ensure AEP Security standards are being met. Functions without direct supervision; writes and maintains clearly defined procedures, responds to higher level internal customer security needs and assists with automating alarms using monitoring software. Handles advanced level problems and tracks solution options based on criticality.

Job Description

What You'll Do

Essential Job Functions & Tasks

Shift Leadership & Operations
  • Lead assigned Event Monitoring Center (SOEMC) shifts and ensure appropriate staffing levels are maintained at all times.
  • Provide day-to-day oversight of Event Monitoring Center Operators and ensure operational standards, processes, and procedures are consistently followed.
  • Monitor operator performance through alarm and call audits and provide coaching, guidance, and performance feedback as needed.
  • Serve as a resource for operators by assisting with escalated issues, troubleshooting, and operational support.
  • Support scheduling flexibility by working rotating shifts and assisting with coverage when operational needs require.


Training & Employee Development
  • Train, mentor, and onboard new Event Monitoring Center Operators.
  • Ensure operators are proficient in all desk functions, systems, procedures, and monitoring responsibilities.
  • Assist with the development and delivery of training programs and may serve as a lead instructor for the SOEMC Training Academy.
  • Act as a backup to the SOEMC Trainer and SOEMC Supervisor when needed.


Security Systems & Technical Support
  • Troubleshoot advanced physical security, access control, alarm monitoring, and surveillance system issues.
  • Assist with programming, procedures, sensors, and troubleshooting activities within the SOEMC Physical Security Information Management (PSIM) platform.
  • Provide technical support and guidance to operators and field technicians.
  • Monitor alarm activity, identify trends, document findings, and recommend corrective actions to improve system performance and reliability.
  • Participate in reviews, testing, and assessments of security systems to ensure optimal performance and compliance.


Compliance & Security Governance
  • Support AEP's physical security program by helping maintain compliance with North American Electric Reliability Corporation (NERC) Critical Infrastructure Protection (CIP) standards and other applicable regulations.
  • Partner with Physical Security leadership to monitor and document compliance activities and reduce risk to AEP assets and critical infrastructure.
  • Conduct internal reviews, spot checks, assessments, and training activities to ensure adherence to policies, procedures, and security standards.
  • Review security system designs, operations, and configurations to verify compliance with AEP requirements and best practices.


Monitoring & Incident Response
  • Respond to incoming alarms utilizing AEP's monitoring systems and established procedures.
  • Answer security hotline calls and assist internal customers with security-related concerns and requests.
  • Support access control and badge-related inquiries.
  • Create, document, and support incident reporting activities.
  • Analyze and resolve advanced security-related issues using established procedures and troubleshooting methods.


Project & Program Support
  • Assist with advanced capital and O&M security projects.
  • Support installation, maintenance, configuration management, documentation, and integrity reviews of physical security systems and infrastructure.
  • Provide advanced knowledge and expertise related to physical security systems, monitoring technologies, and operational processes.


Additional Requirements
  • Ability to work rotating shifts, including weekends and holidays as required.
  • Expected to work a modified schedule, typically including two weekend days with flexibility during the week.
  • Ability to maintain minimum staffing requirements and support operational coverage needs.
  • Strong data entry and computer skills.
  • Ability to type a minimum of 40 words per minute (WPM).
  • Strong attention to detail, communication, troubleshooting, and problem-solving skills.
  • Ability to work effectively in a fast-paced, mission-critical monitoring environment.


Shift Leadership & Operations
  • Lead assigned Event Monitoring Center (SOEMC) shifts and ensure appropriate staffing levels are maintained at all times.
  • Provide day-to-day oversight of Event Monitoring Center Operators and ensure operational standards, processes, and procedures are consistently followed.
  • Monitor operator performance through alarm and call audits and provide coaching, guidance, and performance feedback as needed.
  • Serve as a resource for operators by assisting with escalated issues, troubleshooting, and operational support.
  • Support scheduling flexibility by working rotating shifts and assisting with coverage when operational needs require.


Training & Employee Development
  • Train, mentor, and onboard new Event Monitoring Center Operators.
  • Ensure operators are proficient in all desk functions, systems, procedures, and monitoring responsibilities.
  • Assist with the development and delivery of training programs and may serve as a lead instructor for the SOEMC Training Academy.
  • Act as a backup to the SOEMC Trainer and SOEMC Supervisor when needed.


Security Systems & Technical Support
  • Troubleshoot advanced physical security, access control, alarm monitoring, and surveillance system issues.
  • Assist with programming, procedures, sensors, and troubleshooting activities within the SOEMC Physical Security Information Management (PSIM) platform.
  • Provide technical support and guidance to operators and field technicians.
  • Monitor alarm activity, identify trends, document findings, and recommend corrective actions to improve system performance and reliability.
  • Participate in reviews, testing, and assessments of security systems to ensure optimal performance and compliance.


Compliance & Security Governance
  • Support AEP's physical security program by helping maintain compliance with North American Electric Reliability Corporation (NERC) Critical Infrastructure Protection (CIP) standards and other applicable regulations.
  • Partner with Physical Security leadership to monitor and document compliance activities and reduce risk to AEP assets and critical infrastructure.
  • Conduct internal reviews, spot checks, assessments, and training activities to ensure adherence to policies, procedures, and security standards.
  • Review security system designs, operations, and configurations to verify compliance with AEP requirements and best practices.


Monitoring & Incident Response
  • Respond to incoming alarms utilizing AEP's monitoring systems and established procedures.
  • Answer security hotline calls and assist internal customers with security-related concerns and requests.
  • Support access control and badge-related inquiries.
  • Create, document, and support incident reporting activities.
  • Analyze and resolve advanced security-related issues using established procedures and troubleshooting methods.


Project & Program Support
  • Assist with advanced capital and O&M security projects.
  • Support installation, maintenance, configuration management, documentation, and integrity reviews of physical security systems and infrastructure.
  • Provide advanced knowledge and expertise related to physical security systems, monitoring technologies, and operational processes.


Additional Requirements
  • Ability to work rotating shifts, including weekends and holidays as required.
  • Expected to work a modified schedule, typically including two weekend days with flexibility during the week.
  • Ability to maintain minimum staffing requirements and support operational coverage needs.
  • Strong data entry and computer skills.
  • Ability to type a minimum of 40 words per minute (WPM).
  • Strong attention to detail, communication, troubleshooting, and problem-solving skills.
  • Ability to work effectively in a fast-paced, mission-critical monitoring environment.


License/Certifications:
  • Lenel OnGuard, Southwest Microwave preferred.


What We're Looking For:

Education requirements are listed below:
  • High School Diploma or GED.


Work Experience requirement listed below:
  • 4 years security or related experience, including previous operations center experience.


Compensation Data

Compensation Grade:

SP20-006

Compensation Range:

$35.84 - $44.80

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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About American Electric Power

American Electric Power generates, transmits, and distributes electricity, serving residential, commercial, and industrial customers nationwide. AEP serves millions of customers across 11 states. It operates in the generation, transmission, and distribution of electricity, providing power to residential, commercial, and industrial customers. AEP generates electricity using diverse sources, including coal, natural gas, nuclear, and renewable energy like wind and solar. The company maintains a vast transmission network that delivers electricity from power plants to local distribution systems, ensuring a stable and reliable power supply. AEP is actively involved in renewable energy initiatives, investing in wind farms and solar facilities to diversify its energy portfolio and reduce its environmental impact. Additionally, the company engages in community outreach, supporting education, environmental conservation, and various social initiatives.

American Electric Power Careers

Join the dynamic team at American Electric Power (AEP), one of the largest electric utilities in the United States, and ignite your career with a company known for its commitment to innovation and leadership in the energy sector.

Opportunities Await

At AEP, we offer a multitude of job opportunities that cater to a variety of skills and professional interests. Whether you're seeking an entry-level position or a more senior role, our diverse range of employment options ensures that there's a place for every ambitious individual in our team.

Grow and Innovate

Embark on a journey of growth and professional development with AEP. Our company is at the forefront of the energy industry’s transformation, integrating sustainable and innovative practices that not only lead the market but also contribute to a greener planet. Engage in work that challenges the status quo, pushing the boundaries of what is possible in the energy sector.

Culture and Benefits

AEP is dedicated to fostering a culture of diversity and inclusion, where every team member’s contribution is valued. We offer competitive benefits that support the health, well-being, and financial security of our employees and their families. From comprehensive health benefits to professional development programs and diversity training, AEP ensures that our team is equipped for both personal and professional success.

Internship Programs

Kickstart your career with an AEP internship. Our programs provide invaluable industry experience and networking opportunities that pave the way for future employment. Interns at AEP work on real projects, learn from seasoned professionals, and gain the hands-on experience necessary to succeed in the fast-paced world of energy.

Leadership and Development

Leadership at AEP means more than guiding teams – it involves inspiring change and driving innovation. With leadership development programs, employees are prepared to take on challenging roles that shape the future of the company and the industry. Our focus on leadership and continuous improvement creates an environment where ambitious professionals can thrive.

Join Our Team

Explore the career possibilities at American Electric Power today. Search open positions that match your skills and interests. We are constantly hiring new talent and look for passionate, curious, and solution-driven team players. Prepare your resume, ace the interview, and join a company where your career can flourish.

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Explore American Electric Power Jobs

Whether you're a seasoned professional or new to the industry, AEP offers a dynamic work environment where innovation, leadership, and growth are part of everyday life. Join us in powering a new and brighter future for everyone.
Learn more about American Electric Power
Size
16,688 employees
Market Cap
$48.8 billion
Industry
Energy & Utilities
Net Income
$2.2 billion
Founded
1906
5 Year Trend
+0.5%
Revenue
$14.9 billion
NASDAQ
AEP
* Ladders Estimates

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