About this role:

Would we love a Plex expert? Absolutely - but it isn't required. What we're really looking for is someone with a genuine passion for business applications, strong project management instincts, and the drive to grow into the go-to person for our ERP.

Our company runs on Rockwell Automation's Plex ERP across manufacturing, supply chain, quality, and finance. If you know your way around a few Plex modules - or have solid experience with another manufacturing ERP - and you're excited to go deeper, we will invest in getting you there. You won't be doing it alone: an established third-party consulting partner handles our most complex technical work (EDI mappings, integrations, advanced configuration), and a big part of this job is managing that partner well - setting priorities, tracking deliverables, and making sure we get what we pay for.

This is a build-your-expertise role with a clear runway: start by owning projects, vendor coordination, and day-to-day application support, and grow into full ownership of the Plex environment over time.

What You'll Do

Project & Vendor Management (your core strength)
• Manage our third-party ERP/EDI consulting partner: set priorities, assign and approve work, track deliverables, review performance, and hold the partner accountable to service levels.
• Lead ERP-related projects end to end - requirements gathering, scoping, timelines, testing, training, and go-live - keeping stakeholders informed and on track.
• Coordinate new EDI trading-partner setups and system changes across customers, suppliers, the consulting partner, and internal teams; document business requirements and coordinate testing.
• Own status reporting for IT leadership: project progress, open issues, vendor performance, and upcoming decisions

ERP Application Support (grow as you go)
• Serve as the internal point of contact for Plex questions and issues; triage, resolve what you can, and manage the rest through Plex support or our consulting partner to resolution.
• Handle day-to-day administration: user access and security roles, screen and module configuration, and master data integrity (items, BOMs, customers, suppliers, pricing) - with training and partner support as you ramp up.
• Follow and help improve our change control process: documenting, testing, and getting approval for system changes before release.
• Support recurring business processes in Plex, such as period-end activities and annual pricing uploads, in partnership with supply chain and finance.

Making Plex Work Better for Everyone
• Build internal Plex knowledge through training, documentation, and hands-on help so everyday answers don't bottleneck in IT.
• Create and lead a "Plex Champion" network of department super-users who provide first-line support and feed improvement ideas back to IT.
• Help drive the migration from Plex Classic to the Plex UX interface: plan by function, coordinate testing, and manage cutover with the business.
• Write and maintain SOPs, work instructions, and system documentation as you learn - turning your own ramp-up into resources for others.

What We're Looking For
• A genuine passion for business applications - you enjoy figuring out how systems work, making them work better, and helping people use them well.
• Working knowledge of a few Plex ERP modules (any mix - production, inventory, shipping, quality, purchasing, etc.), OR hands-on experience with another manufacturing ERP (SAP, Oracle, Epicor, Infor, QAD, IQMS/DELMIAworks, or similar) and confidence you can learn Plex.
• Strong project management skills: you can juggle multiple workstreams, keep vendors and stakeholders on schedule, and follow through to completion.
• Experience managing or coordinating third-party vendors, consultants, or service providers - or clear aptitude and eagerness to own that relationship.
• Familiarity with manufacturing operations (production, inventory, shipping/receiving, purchasing, or order-to-cash) from any role - IT, operations, supply chain, quality, or finance.
• Strong communication skills with both technical teams and shop-floor/business users, and good documentation habits.
• Comfort with Microsoft 365 (Excel, Word, Outlook, Teams).
• Self-starter mindset: able to prioritize and manage multiple tasks with minimal direction, and to say "I don't know yet, but I'll find out."

Nice to Have (Not Required)
• Deep Plex expertise - if you're already a Plex pro, we'd be thrilled; you'll just hit the ground running faster
• Plex Classic-to-UX migration exposure
• SQL skills for data lookups and reporting
• EDI familiarity (850/855/856/810 documents, trading-partner setups)
• Experience with planning tools (e.g., DemandCaster) or BI environments (e.g., Power BI, Snowflake)
• Project management certification (CAPM, PMP, or Agile)
• Experience building super-user programs or delivering end-user training
• Bachelor's degree in Information Systems, Business, Engineering, or a related field - or equivalent practical experience

How We'll Set You Up to Succeed
• Structured ramp-up: Plex training resources, time to learn, and realistic expectations - we know expertise builds over months, not weeks.
• An experienced consulting partner already in place for complex EDI and technical work - you manage the relationship; they handle the deep technical lifting while you learn.
• Engaged super-users across departments who know their processes and want a strong IT partner.
• Support from the Director of IT and a clear growth path toward full ownership of the ERP environment.

What Success Looks Like in Year One
• You're the trusted first stop for Plex questions and issues, resolving routine items yourself and managing the rest to resolution.
• The consulting partner relationship runs smoothly: clear priorities, work delivered on schedule, and no surprises.
• At least one meaningful project delivered end to end - a new trading-partner setup, a process improvement, or a step in the Classic-to-UX migration.
• Documentation exists for the recurring processes you've learned, so knowledge doesn't live only in your head.
• A Plex Champion network is taking shape, with named super-users starting to handle first-line questions.

Not Sure You Qualify? Apply Anyway.

If you're reading this thinking "I love working with business systems and I'm a strong project manager, but I've only touched a couple of Plex modules" - you are exactly who this posting is for. We'd rather hire the right aptitude and attitude and build the expertise together than wait for a unicorn. Tell us what you know, what you've managed, and what you're excited to learn.

Working Relationships
• Reports to the Director of IT
• Partners daily with supply chain, operations, quality, and finance leaders and super-users
• Manages relationships with the ERP/EDI consulting partner and Plex support
• Collaborates with internal data/reporting staff on ERP data needs

Why Join Us?
• Competitive wages
• Opportunity to work with a great culture

Great Benefits - vacation, volunteer time-off, medical, dental, vision, FSA, company-provided life insurance and short-term disability, company sponsored long-term disability, job-related tuition reimbursement, 401(k) and profit