Citigroup, Inc

Equites Pre-Trade Production Support

Citigroup, Inc • $94K — $141K *
Mississauga, ON L4T 0A1In-Person
Finance & Insurance
Less than 5 years of experience
6 days ago
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in application support within financial services.
  • Strong SQL skills and experience with Sybase, KDB, or Oracle.
  • Proficiency in troubleshooting distributed systems using Unix/Linux and Windows.
  • In-depth knowledge of ITIL principles and practices.
  • Experience with front-office applications in Equities Derivatives.

Responsibilities

  • Provide L1/L2 support for trading applications, ensuring issues are resolved per SLAs.
  • Troubleshoot complex technical issues across various systems to minimize business disruption.
  • Manage the complete lifecycle of production incidents, from detection to resolution.
  • Support and monitor critical trading processes for market quoting and PnL calculations.
  • Collaborate with development teams to escalate bugs and manage software releases.
  • Clearly communicate system updates and issue resolutions to stakeholders.
  • Participate in weekend support and disaster recovery tests.

Benefits

  • Opportunity to work in a fast-paced and high-pressure trading environment.
  • Access to collaborate with traders and quantitative analysts.
  • Involvement in a critical role that supports a major business area.
  • Exposure to advanced application technologies and ITIL practices.
Full Job Description
We are seeking a highly motivated and experienced Application Support Analyst to join our global Equities Derivatives Pre-trade Technology team at the Assistant Vice President (AVP) level. This is a critical role responsible for ensuring the stability and reliability of our front-office trading applications, which are essential for the success of the Equities Derivatives trading business.

The successful candidate will be part of a dynamic team supporting a complex application suite that covers trade capture, real-time risk management, Profit and Loss (PnL) calculation, and the generation of derived market data. You will work directly with traders, quantitative analysts, and developers in a fast-paced, high-pressure environment, requiring a blend of strong technical skills, business knowledge, and excellent communication.

Role Overview/What will you do:
  • Provide timely and effective L1/L2 application support for the Equities Derivatives trading desk, ensuring all issues are logged, tracked, and resolved in line with SLAs.
  • Troubleshoot and resolve complex technical issues across a distributed architecture (Unix/Linux, Windows, Sybase, Middleware) to minimize business impact by working.
  • Manage the full lifecycle of production incidents, from initial detection and investigation to resolution, root cause analysis, and the implementation of preventative measures.
  • Support and monitor critical intraday and end-of-day processes for Pre-trade market quoting, Risk, PnL, and market data generation (e.g., volatility surfaces, credit curves, borrow curves, IR curves).
  • Collaborate closely with development teams to escalate bugs, manage software releases, and contribute to the continuous improvement of the platform.
  • Communicate system status, issue updates, and resolution summaries clearly and concisely to business and technology stakeholders.
  • Adhere strictly to ITIL best practices for Incident Management, Problem Management, and Change Management.
  • Participate in weekend support rotas, application deployments, and disaster recovery tests as required.

Key Skills and Experience required

Technical Expertise:
  • Strong proficiency in SQL, with significant hands-on experience with Sybase, KDB, Oracle or a similar enterprise-level database.
  • Proven troubleshooting skills in a distributed systems environment, including Unix/Linux, Windows, and various middleware technologies (e.g., Tibco, Solace, Kafka).

Professional Experience:
  • Demonstrable experience in a front-office application support or production services role within a financial institution.
  • In-depth knowledge and practical application of ITIL concepts are mandatory.

Mindset:
  • Ability to perform effectively under pressure and prioritize tasks in a fast-paced trading environment.
  • A proactive and analytical approach to problem-solving.

Any Beneficial / Nice to have skills and experience:

Domain Knowledge:
  • A strong understanding of Equities Derivatives products (e.g., Options, Swaps, Futures, Warrants).
  • Familiarity with derivatives pricing concepts, PnL attribution, and the "Greeks" (Delta, Gamma, Vega, Theta).

Technical Skills:
  • Experience with scripting languages such as Shell, Python, or Perl for automation and reporting.
  • Knowledge of job scheduling tools like Autosys.


Job Family Group:
Technology

Job Family:
Applications Support

Time Type:
Full time

Primary Location Full Time Salary Range:
$94,300.00 - $141,500.00

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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