Overview Under the general supervision of an IS Applications Manager, assumes implementation and on-going responsibilities for all software applications. Applies structured analysis and design techniques to operational requirements of each application. Analyzes software application, system performance and user department's workflow. Ensures functional requirements of the hospital are met via the computer software. Responsibilities - Provide technical support to system end users functioning as the primary resource for managing and resolving system issues. - Maintain software for assigned systems at supportable levels, review release notes, and communicate available updates and enhancements to end users. - Maintain detailed system documentation reflecting system architecture, security, and other requirements as defined in documentation templates. - Provide technical input on new development and/or revision of process diagrams, screen layouts, and any other elements of the design as defined by supported departments. - Participate in vendor selection processes occurring in supported departments including demonstrations and functional comparison activities. - Assist project teams in defining system requirements and developing project plans for new systems within supported areas. - Complete assigned system build / development tasks based on design specifications. - Participate in testing of new functionality validating accuracy of build as defined by specifications. - Participate in training process for new functionality validating training material and participating as needed in knowledge transfer to end users. - Participate as needed in go-live events providing support, training, and troubleshooting assistance to deployment team. Qualifications - Minimum 2 years of IT analyst experience preferred - Health Care experience preferred - Excellent communication skills - Ability to relate well with people of diverse backgrounds, training and experience - Demonstration of initiative, problem solving and critical thinking skills Essential: Bachelor's degree preferred Credentials: - Active Epic certification in assigned applications - MyChart Competencies Skills Essential: * Clear Communication Skills Both Written And Verbal * Knowledge Of Basic Computer Programs * Able To Keep Confidential Information Regarding Patients, Team Members * Able To Withstand Crisis Situations * Has Skills To Provides Customer Service To Patients, Team Members And Visitors * Experience With Excel, Power Point, Word, Visio, Etc. Credentials Education Entry USD $73,112.00/Yr. Max USD $113,318.40/Yr.