Job Summary: Reporting to Patient Access and Revenue Cycle Manager, the Revenue Cycle Applications Analyst III is responsible for collaborating independently with system (clinical, revenue, ambulatory) management and serve as a technical resource to identify, analyze, prioritize and resolve system needs. This individual will uses cases, work flows and metrics to configure, maintain and monitor system, along with providing suggestions for potential application modifications, enhancements or process changes as appropriate. This individual will serve revenue cycle (i.e. Registration, Revenue Integrity, Billing, Scheduling, coding and Charge Master). This individual should have excellent customer service skills along with highly effective written / verbal communication and interpersonal skills. The Revenue Cycle Applications Analyst III works independently and relies on experience and judgment to plan and accomplish tasks. Days and hours worked may be variable. Education: Required: A Bachelor's Degree in Business Administration, Computer Science or Information Management OR Equivalent combination of education and experience Preferred: Experience: Required: 5 years experience in healthcare related setting with knowledge of Patient Access / Revenue Cycle / Business systems. Understanding of information system technology and database applications is necessary. Preferred: Position Requirement(s): License/Certification/Registration Required: Complete education and pass certification in assigned EPIC application module(s) within 120 days of completed education Preferred: EPIC certification in the module(s) being represented. Experience in EMR installations. 5 yrs experience with MS SQL, report automation knowledge, report writing. Department Position Summary: The Revenue Cycle Applications Analyst III (RCAA - 3) should be able to demonstrate the knowledge and skills necessary to support for systems/ applications to which assigned (i.e. Registration, Billing, Coding, Scheduling, Charge Master, and Revenue Integrity as applicable) The Revenue Cycle Applications Analyst III will work with various support tools depending on the system module(s) assigned. The RCAA - 3 will be highly motivated self starters, with technical and analytical abilities and excellent communication and interpersonal skills. The employee must: Develop functional specifications and operational process flows, department procedures, business requirements or other necessary documentation for approved system enhancements or modifications Demonstrates strong knowledge of IS internal department processes as well as software application support Demonstrates comprehensive knowledge of computer systems, applications and interfaces Demonstrates proficiency in all skills required to facilitate complex applications and system enhancements or replacements Demonstrates advanced proficiency in creating detailed documentation, including system design documentation, procedures, process and data flows Demonstrates an advanced understanding of revenue cycle operations Demonstrates attention to detail in data gathering, specifications development and documentation and recording Produce and provide analysis through reports, dashboards and analytic tools to management Develop Metrics and KPI's designed to monitor the performance of management and staff in achieving SLA's adhering to process and the timely recording of pertinent data Follow up on errors to determine root cause and recommend solution Develops reports and plans database additions taking reporting needs into consideration Supports multiple concurrent projects and/ or application modules, educates and coaches other team members and manages user expectations Demonstrate initiative, creativity and flexibility in problem resolution Exercise good judgment Effectively manage work time while handling more than one assignment at a time Prioritize work assignments to ensure the appropriate work is being completed Demonstrate integrity, credibility and personal accountability Set high work standards Seek to share application and other specialized knowledge with peers Demonstrate excellent oral and written communication skills Demonstrate commitment to customer service