Position SummaryThe Epic Products Analyst, Lead applies advanced knowledge of healthcare operations, information technology principles, and Epic configuration to provide multifaceted direct Epic application support across the Epic software development life cycle for the design, development, implementation, testing, updating, integration, and maintenance of complex system configuration, system setup, and application tables by analyzing user, system, and application needs and evaluating multiple alternative approaches to determine the best solution to meet the needs of the organization. The Epic Products Analyst, Lead is an Epic application specialist, demonstrating advanced competency, knowledge, skills, and abilities in Epic application configuration and support.

Essential Functions• Leads application-specific content configuration for growth projects and new entity integration initiatives.• Leads and facilitates meetings to review end-user performance, tracking and trending of issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs.• Oversees and directs workflow analysis, collects data, produces reports, and investigates issues in support of technical and business decision-making efforts associated with the Epic software.• Assists with and coordinates the effort in change processes, content governance, and prioritization; implements approved new development, system enhancements, and releases.• Troubleshoots problems and responds to questions received from the Service Desk and end users in a timely manner.• Monitors system performance; troubleshoots and resolves application issues and system errors.• Leads the effort in the evaluation and implementation of new module releases.• Identifies, analyzes, and recommends improvements and enhancements to operational processes and system automation.• Provides status reports and updates trackers for IT/CE and facility development projects, service line expansions, break/fixes, planned upgrades, and other aspects of the IT/CE program portfolio.• Provides consulting support to Business Relationship Management teams to analyze business operations, investigate end-user preferences, and incorporate informatics best practices when making build decisions.• Creates security classification templates to provide the appropriate level of access, while ensuring the protection of patient health information.• Designs, modifies, and implements testing processes including script development, recording test results, facilitating end-user testing, testing hardware, and maintaining test environments.• Coordinates and participates in application upgrades and changes.• Monitors and collaborates with stakeholders during the integration of interfaced applications to ensure that the build and maintenance of the system and patient data integrity are not negatively impacted.• Analyzes, designs, configures, tests, and evaluates new or changed clinical/business application functionality and workflows to meet enterprise requirements; manages master file changes for new features.• Collaborates with Cogito analysts and others as needed for Epic native reports and dashboards.• Provides information and support to Instructional Designers to facilitate training development.• Ensures interoperability between Epic applications and other supporting applications.• Communicates with vendors regarding technical issues with Epic integration.• Utilizes understanding of IT trends and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models related to the Epic software.• Participates in the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations.• Analyzes the business-IT environment (run, grow, and transform the business) to detect critical deficiencies and recommend solutions for improvement, differentiation, and innovation.• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions• Solves unique problems within the Epic application that have a broad impact on the associated business functions and require conceptual and innovative thinking to develop solutions.• Provides remote end-user support, including participation in on-call service rotations.• Performs other duties as assigned

Education/Training• Bachelor's degree in a life science, healthcare administration, computer science, information systems, informatics, or a related study. Associate’s degree and two (2) years of directly related work experience may substitute for the Bachelor’s degree. High school diploma or equivalent and four (4) years of directly related work experience may also substitute for the Bachelor’s degree.

Licensure/Certification• Epic certification in the primary build application is required and must be maintained. Epic Healthy Planet certified and/or Epic Compass Rose certified. 

Experience• Minimum of five (5) years of configuration experience with Epic software products is required.