Expert-level Epic certification(s) across multiple complex modules.
4+ years of experience in Epic application support and strategic consulting.
Proven ability as a thought leader in technology transformations in healthcare.
Expertise in ITIL and service management, especially in incident and change processes.
Demonstrated mentoring and training capabilities to foster team growth.
Leadership experience in crisis resolution and on-call management.
Willingness to travel up to once a year.
Responsibilities
Spearhead initiatives to execute strategic vision for Epic system implementation.
Provide high-level consultation to guide clients through system challenges.
Lead troubleshooting efforts to optimize system performance and mitigate risks.
Shape and govern system documentation standards for internal and client use.
Establish best practices for knowledge management and operational guides.
Mentor cross-functional teams and promote a culture of continuous improvement.
Ensure high-level service excellence by managing SLAs and client expectations.
Facilitate communication between leadership, clients, and technical teams.
Benefits
Collaborative team-based culture.
Opportunities for professional growth and mentorship.
Focus on innovation and continuous improvement.
Strategic consulting role with high client engagement.
Full Job Description
We are looking for a talented and experienced Epic Hospital Billing Analyst to join our team. As an Epic Hospital Billing Analyst, you will assume a leadership role in implementing and maintaining the Epic electronic health record (EHR) system for our clients. You will work as a part of a team-based culture to meet our clients' support needs while mentoring others and having fun!
As an Epic Hospital Billing Analyst at Cardamom, you will:
Spearhead enterprise-wide initiatives, collaborating with senior leadership, the Cardamom Team, and key stakeholders to define and execute the strategic vision for Epic system implementation and optimization
Provide high-level strategic consultation to clients, guiding them through complex system challenges and delivering innovative, future-proof solutions that align with both business and technical objectives
Lead complex troubleshooting efforts, identifying systemic issues and implementing sophisticated solutions that optimize system performance and mitigate risks across all operations
Shape the creation and governance of system documentation, developing standards for internal and client-facing materials, ensuring that all configurations, workflows, and processes are documented with precision and clarity
Establish best practices for internal knowledge management, creating strategic documentation frameworks, training programs, and operational guides to continuously elevate the team's efficiency and expertise
Mentor and guide cross-functional teams, providing coaching, knowledge transfer, and leadership for complex projects while fostering a culture of continuous improvement and innovation within the organization
Ensure proactive management of SLAs, driving high-level service excellence and working with clients to address and exceed their expectations through strategic solutions and performance improvements
Serve as a key liaison between leadership, clients, and technical teams, facilitating high-level communications, aligning diverse teams around common objectives, and ensuring that all critical decisions and outcomes are documented and communicated effectively
Our ideal Epic Application Analyst will have:
Expert-level Epic certification(s) and specialized knowledge in multiple complex Epic modules, with a track record of leading and advising on large-scale implementations, optimizations, and system-wide improvements
4+ years of experience in Epic application support, implementation, and strategic consulting, with a focus on managing high-level technical and operational challenges across a diverse healthcare ecosystem
Proven thought leader in driving strategic initiatives, guiding stakeholders (executive, clinical, IT) through technology transformations and aligning systems with overarching business goals
Expertise in ITIL and service management, providing leadership in incident and change management processes to ensure the highest standards of service delivery and performance
Ability to mentor, train, and influence organizational growth, creating best practices, training materials, and fostering a culture of continuous improvement and innovation within the team
Proven leadership in on-call management and crisis resolution, ensuring swift, effective decision-making during high-stakes situations outside of standard business hours
