Job Summary:
Performs various duties relating to information systems applications including the design, build, implementation, support, and testing of computer software and related processes under direct supervision. Works with project and support teams to ensure proper alignment with established processes and procedures to ensure appropriate development, training, support, and evaluation of computer applications.
Job Requirements:
Education and Work Experience:
- Associate's/Technical Degree or equivalent combination of education/related experience: Required
- Bachelor's Degree or equivalent combination of education/related experience: Preferred
- Healthcare IT application/technical experience: Preferred
Licenses/Certifications:
- Epic Certification/Accreditation in area of responsibility: Required
Essential Functions:
- Maintains routine system software utilizing established standards and departmental protocols, to meet user requests/specifications. Evaluates user requests for special enhancements to system software. Works with customers to gather specifications for the purchase, development, and installation of system software. Maintains service level agreements with various end-user departments and enterprise business units.
- Participates in analysis of documentation and workflows in departments, and designs/redesigns system components to support appropriate workflows. Assists in analyzing existing methods and developing alternatives to increase operations and production efficiency. Performs a needs assessment for complex workflows, customers, and/or clinical/revenue areas. Assists in analysis and documentation of reporting needs of end users.
- Follows project work plans. Works cooperatively with project team members to coordinate assigned duties with the overall program and related projects. Identifies potential process- and/or department-specific risks and assists in strategies to mitigate or resolve them. Researches, documents, and facilitates resolutions to issues reported by end-users. Tests system software per checklist guidelines and participates in the development of test scenarios. Collaborates with technical teams to research and problem-solve technical issues.
- Assists in the presentation of training to a variety of audiences. Ensures that system documentation is current and available to the customer and that customers are educated as to where to find it. Supports optimization activities to ensure staff effectively use the systems.
- Handles ongoing on call duties for one or more applications which generate Incidents outside of business hours. Provides on call support as needed of the most critical applications. Troubleshoots and resolves system issues escalated by the help desk. As needed, up to 25%, travel on site to provide support during go-live events and other work-related occasions. Travel could occur during standard off-hours support times.
- Performs other job-related duties as assigned.
