Virtual Position (OR/WA Only) 

This is a virtual role open to candidates working from Oregon or Washington. While the position is primarily virtual, there may be occasions when on‑site work is required at a designated Legacy Health location. 

All new hires are required to travel to a Legacy Health office in Portland, Oregon prior to their start date to complete a new‑hire health assessment and new‑hire paperwork. Initial training and orientation may be conducted on‑site before transitioning to the remote schedule.

With a strong customer service orientation, expert in analysis, design, implementation and support of new information systems and changes to existing information systems and a high degree of autonomy: 

• Collaboratively, with users and IS peers, works to understand and capture business needs and to develop requirements and detailed specifications for moderately complex applications.
• Analyzes and documents application processes and functions.
• Defines design alternatives and recommendations, often in collaboration with business partners or vendors.
• Builds or configures systems.
• Develops and executes test scripts to ensure software accuracy, completion and validity.
• Develops IS internal procedures and documentation.
• Works with customer to troubleshoot and solve complex problems and provide production support.
• Communicates with customers regarding the status and completion of requests, in an agreed-upon, timely manner and/or in accordance with an applicable Service Level Agreement (SLA).
• Documents in the ITSM system to define standards.
• Thoroughly and diligently follows change control processes, when applicable.
• Follows IS-defined support model and expectations in communicating with customers.
• Proactively mentors teammates.
• Effectively facilitates large group meetings, discussions, or workgroups with peers, customers and/or vendors to drive for results and create momentum for problem solving.
• May serve on committees or take on other leadership functions, representing the team in broader organizational initiatives.
• Uses Lean and ITIL principles to investigate and improve existing inter- or intra-team processes.
• Manages small to medium projects to Legacy IS standards.

Education: 

Bachelor's degree preferred.  Relevant experience may be substituted for educational requirements.

Experience: 

5+ years of information technology experience in relevant healthcare or business area.

Has worked as an analyst in a healthcare setting, and/or in a relevant operational area for the position (i.e., Human Resources, Finance, Accounting, Revenue Cycle, etc.), and/or in an information technology role.

Skills: 

Highly knowledgeable about key concepts, current developments, and trends in information technology and information systems relevant to the position, including application configuration and layers, system integration, and database fundamentals.

Excels at performing systematic, thorough analysis and problem solving, and consistently initiates client problem resolution.

Strong understanding of system integration key concepts and technical protocols.

Excels at establishing, conceiving and describing systems, designs, flow charts, schedules, and requirements.

Strong interpersonal skills that promote effective working relationships with a wide range of people, including peers, clinicians, and senior leaders.

Highly effective verbal and written communication skills.

Licensure/Certification: 

Professional certifications may be required depending on the specific position, such as ITIL Certified, Microsoft Certified Professional, EHR Certification, or HFMA.

To learn more about our employee benefits click here: www.legacyhealth.org/For-Health-Professionals/careers/benefiting-you