Department: Jackson Memorial Hospital - Epic EHR, Resolute Hospital Billing
Address: 1611 NW 12th Ave, Miami, Florida, 33136
Shift details: Full-Time, Days
SummaryThe Epic Analyst 3 serves as an advanced-level professional responsible for the high-complexity build, configuration, and optimization of assigned Epic modules. Operating with a high degree of independence, this role leads specialized initiatives and translates intricate clinical or business requirements into sophisticated system solutions that drive enterprise-wide efficiency. The Analyst 3 serves as a key escalation point for complex technical issues and provides dedicated mentorship to junior staff to ensure adherence to build standards and best practices.
Responsibilities- Advanced Configuration: Independently lead the analysis, design, build, and optimization of complex Epic workflows, ensuring alignment with enterprise standards and best practices.
- Project Leadership: Serve as the application lead for medium-to-large projects, including upgrades, new feature rollouts, and workflow redesign initiatives.
- Expert Support & Troubleshooting: Act as the primary escalation point for Level 1-2 analysts to resolve high-complexity technical issues and perform in-depth root cause analysis.
- Strategic Partnership: Partner with clinical and operational leadership to translate business requirements into scalable system solutions that improve efficiency and patient safety.
- Mentorship & Quality: Provide technical guidance and mentorship to junior staff while maintaining rigorous documentation and testing standards.
- Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
- Perform all other tasks as assigned.
- Lead the end-to-end design of high-complexity HB components, including custom account edits, DRG workflows, and payment variance logic.
- Architect automated underpayment rules and custom billing workflows to align with CMS and state-specific reimbursement guidelines.
- Oversee HB system strategy during upgrade cycles, including impact assessments and operational readiness planning.
- Partner with revenue cycle leadership to analyze KPIs and implement system optimizations for hospital billing performance.
ExperienceGenerally requires 7 to 9 years of experience in healthcare IT, clinical, or related field.
Education- High School diploma is required.
- Bachelor's degree in related field is preferred.
CredentialsEpic certification in assigned specialty area is required.
