Bank of America Corporation

Enterprise Voice Engineer

Bank of America Corporation$110K — $130K *
Telecommunications & Hardware
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of experience supporting Cisco Unified Communications environments
  • Strong expertise in Cisco Unified Communications Manager (CUCM), Unity Connection, and VoIP technologies
  • Hands-on experience with large-scale enterprise voice environment administration
  • Solid understanding of SIP, H.323, MGCP, and voice gateways
  • Proficiency in change, incident, problem, and risk management processes
  • Familiarity with Linux and Windows server environments
  • Effective communication skills and ability to manage high-availability production systems.

Responsibilities

  • Engineer and support Cisco Unified Communications platforms, including CUCM and Unity Connection.
  • Design and implement global dial plans and voice routing policies.
  • Develop automation solutions for provisioning, compliance reporting, and operational workflows.
  • Interface with teams across network, security, and collaboration for integrated voice solutions.
  • Lead lifecycle activities such as upgrades, migrations, and technology refresh initiatives.
  • Conduct root cause analysis for complex voice service issues as part of problem management.
  • Create and maintain engineering documentation, standards, and operational frameworks.

Benefits

  • Comprehensive health and wellness programs
  • 401(k) with company match
  • Generous paid time off and holiday schedule
  • Professional development opportunities and tuition reimbursement
  • Flexible work arrangements and remote work options.
Full Job Description
Job Description:

This job is responsible for defining the engineering approach within an end-to-end technology stack. This job will align to a technical domain but acts as contributor to multiple cross functional teams. Key responsibilities include engaging in development and production environments to identify and improve performance/capacity issues and creating and ensuring system design technology solutions comply with enterprise standards. Job expectations include providing and contributing to improvements in solution design, testing, and delivery practices.

The Enterprise Voice, Video, Meeting Space and Events Engineering Team is responsible for employee collaboration applications and services for Bank of America associates all over the globe. Our meeting spaces, telephony, video conferencing, audio conferencing and webcasting applications are used daily by our 200k+ associates, including senior leaders, company town halls and Line of Business events ranging from small scale sessions to large scale events that are feature rich, white glove, accessible and scalable. The ideal candidate will be responsible for engineering deliverables, product lifecycle, feature enhancements, risk management, problem management and change management for their assigned applications.

Responsibilities:
  • Engineer and support Cisco Unified Communications platforms including CUCM, Unity Connection, and SIP infrastructure.
  • Design, implement, and maintain global dial plans and voice routing policies
  • Develop and maintain automation solutions for voice provisioning, inventory management, compliance reporting, and operational workflows
  • Lead platform lifecycle activities including upgrades, migrations, patching, and technology refresh initiatives.
  • Partner with network, security, infrastructure, and collaboration teams to deliver integrated solutions
  • Drive problem management efforts and perform root cause analysis for complex voice service issues
  • Participate in architecture reviews and strategic voice transformation initiatives
  • Manage vendor relationships and coordinate escalation of critical incidents
  • Create and maintain engineering documentation, standards, automation frameworks, and operational runbooks
  • Implement monitoring, alerting, and reporting solutions to improve service availability and performance
  • Support enterprise voice integrations with Microsoft Teams, SIP providers, conferencing platforms, contact centers, and cloud services
  • Ensure solutions comply with security, audit, risk, and regulatory requirements


Required Qualifications
  • 10+ years of experience supporting Cisco Unified Communications environments.
  • Strong experience with:
    • Cisco Unified Communications Manager (CUCM)
    • Cisco Unity Connection
    • SIP and VoIP technologies
    • PSTN connectivity and session management
  • Experience administering large-scale enterprise voice environments
  • Hands-on experience with voice troubleshooting, call routing, dial plans, and SIP call flows
  • Strong understanding of:
    • SIP
    • H.323
    • MGCP
    • CUBE
    • Voice gateways
    • Session Border Controllers
  • Experience with change, incident, problem, and risk management processes
  • Working knowledge of Linux and Windows server environments
  • Experience with REST APIs and platform integrations
  • Strong written and verbal communication skills
  • Ability to support large-scale production environments with high availability requirements


Desired Qualifications
  • Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience
  • Experience with Python, PowerShell, Ansible, or other automation technologies
  • Experience leveraging Cisco AXL APIs, RIS APIs, Serviceability APIs, and SOAP/REST interfaces
  • Experience developing automation workflows for:
    • User provisioning
    • Phone deployments
    • Compliance reporting
    • Inventory reconciliation
    • License management
  • Experience with Microsoft Teams Phone and Direct Routing
  • Experience with Cisco Webex Calling or Webex Suite
  • Experience with cloud-based collaboration technologies


Skills:
  • Analytical Thinking
  • Collaboration
  • Innovative Thinking
  • Solution Delivery Process
  • Solution Design
  • Architecture
  • Automation
  • Influence
  • Risk Management
  • Technical Strategy Development
  • Adaptability
  • Application Development
  • Business Acumen
  • DevOps Practices
  • Production Support


Shift:
1st shift (United States of America)

Hours Per Week:
40

About Bank of America Corporation

Bank of America Merrill Lynch is the corporate and investment banking division of Bank of America. It provides services in mergers and acquisitions, equity and debt capital markets, lending, trading, risk management, research, and liquidity and payments management. It was formed through the combination of the corporate and investment banking activities of Bank of America and Merrill Lynch following the acquisition of the latter by the former in January 2009. Bank of America completed the acquisition of Merrill Lynch & Co on 1 January 2009. Bank of America began rebranding all of its corporate and investment banking activities under the Bank of America Merrill Lynch name in September 2009. In April 2010, Bank of America Merrill Lynch appointed Christian Meissner as head of investment banking for Europe, Middle East and Africa. In April 2011, Bank of America Merrill Lynch integrated its corporate and investment banking operations into a single division. In October 2013, Bank of America Merrill Lynch was recognised as the Most Innovative Investment Bank of the Year in The Banker's Investment Banking Awards.

Bank of America Corporation Careers

Join the dynamic team at Bank of America Corporation, a premier global financial institution where innovation, leadership, and growth go hand in hand. As one of the largest banks in the world, we offer unparalleled job opportunities and a culture that values diversity, inclusion, and professional growth. Work You’ll Do At Bank of America Corporation, you’ll be part of a team that’s dedicated to making a real difference. Whether you’re helping families buy their first home, advising businesses on expansion, or developing cutting-edge financial technologies, your work will have an impact. Our commitment to leadership in the financial industry has never been stronger, and we need passionate, skilled professionals to lead our journey. Explore a World of Opportunities From entry-level positions to leadership roles, Bank of America Corporation offers a variety of career paths in areas such as investment banking, technology, marketing, and risk management. Our job opportunities span the globe, providing the chance to work alongside the best in the industry and develop skills that will propel your career forward. Internship Programs Kickstart your career with Bank of America Corporation’s internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that complements your academic studies. Interns gain invaluable networking opportunities, receive mentorship from seasoned professionals, and learn about the culture and operations of a global financial leader. Benefits and Growth Bank of America Corporation is committed to the well-being and continuous professional development of our team members. We offer a competitive benefits package that supports the health, financial stability, and work-life balance of our employees. Our training programs and development initiatives ensure that every team member has the opportunity to grow and advance within the company. Inclusive Culture We believe our strength lies in our diversity. Bank of America Corporation fosters an inclusive environment where all employees can thrive. Through diversity training and a commitment to equal opportunities, we cultivate leadership and innovation that reflect the wide-ranging communities we serve. Join Our Team Are you ready to advance your career at a company that’s at the forefront of the financial industry? Explore the positions available at Bank of America Corporation and find where your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, creative, and eager to drive change. Stay Connected Keep up to date with the latest from Bank of America Corporation Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career interests and get insider tips that can help you during your application and interview process. Bank of America Corporation is not just a company—it’s a place where you can shape your future and the future of finance. Join us and be part of a team that’s redefining what a bank can be.
Learn more about Bank of America Corporation
Size
208,000 employees
Market Cap
$260.3 billion
Industry
Net Income
$17.8 billion
Founded
1998
5 Year Trend
-1.4%
NASDAQ

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