Job SummaryRetention is the lifeblood of our business, and the Customer Renewals Manager is responsible for retaining clients in their given book of business and meeting monthly/quarterly/annual renewal quotas. This role will manage the complete customer renewal process, which includes overseeing renewals, identifying upsell and downsell opportunities, and addressing potential cancellation requests.
What You'll Do- Manage all assigned customer renewals, ensuring contracts are renewed smoothly and on time.
- Proactively engage customers regarding renewal terms, identifying opportunities for upselling or resizing as appropriate.
- Address and resolve customer concerns related to renewals, focusing on customer retention.
- Collaborate with account teams to prepare customer-specific renewal or termination documentation.
- Validate and update customer contact information and secure necessary signatures.
- Maintain detailed records of all renewal activities and relevant documentation.
- Identify and address data discrepancies, coordinating with relevant teams to ensure CRM data accuracy.
What We're Looking For- Experience in account management, customer success, or a similar field.
- Strong communication, negotiation, and problem-solving skills.
- Familiarity with CRM systems like Salesforce.
LocationPayscale has an employee centric remote-first model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person for the moments that matter.
In our remote-first model, employees can work from the location that works best for them. We do not have centralized corporate offices. Employees can choose to work from home, in company-paid co-working spaces, or any combination of the two that best suits their unique needs.
If you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements:
- High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal.
- Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc.
When it matters (usually no more than a few times a year) we take the time to gather for in-person events.
Payscale has employees across the US, Canada, UK, The Philippines and Romania however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.
Benefits and PerksAll around awesome culture where together we strive to live our 5 values:
- Data informed decision making.
- Customer first. Always.
- Succeed together.
- Relentless about results. Obsessed with excellence.
- Lead the change. Shape the standard.
An open and inclusive environment where you'll learn and grow through programs and resources like:
- Monthly company All Hands meetings
- Regular opportunities for executive leadership exposure through things like AMAs
- Access to continued learning & development opportunities
- Our commitment to a continuous feedback culture which allows us to drive performance and career growth
- A growing network of Employee Resource Groups
- Company sponsored volunteer hours
- And more!
Our more standard benefits- Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work
- 14 Paid Company Holidays, includes 2 floating holidays (you choose!)
- A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
- Unlimited infertility coverage benefits through our medical plans
- Additional supplemental health benefits offered to you and your family
- 401(k) retirement program with a fully vested immediate company match
- 16 weeks of paid parental leave for birthing and non-birthing parents
- Health Savings Account (HSA) options and company contributions each pay period
- Flexible Spending Account (FSA) options for pre-tax employee allocations
- Annual remote work stipend to be used on wellness or home office equipment
