Job Title: Retail Delivery and Experience Senior Administrator
Status: Exempt
Reports to: Sr Manager - Retail Delivery and Experience
Department: Enterprise Member Experience
Job Code: 12105
Pay Range: $93,700.00 - $100,000.00 Annually
Location: Hybrid in Sacramento, CA
WHAT YOU'LL DO:
- Partner with cross-functional teams to support projects, system implementations, product launches, and organizational initiatives, advocating for the end-user experience and operational readiness.
- Manage and monitor project deliverables, action items, timelines, and milestones, providing timely status updates and ensuring successful execution.
- Lead or support testing, validation, and implementation activities related to system enhancements, upgrades, mergers, and new products across operational platforms.
- Serve as a subject matter expert and trusted resource for operational procedures, process design, project initiatives, audits, and business-related inquiries.
- Lead the development, maintenance, and continuous improvement of operational procedures, ensuring content is accurate, user-friendly, compliant, and aligned with business objectives.
- Research, analyze, and translate complex operational, technical, and regulatory information into clear procedures, job aids, and communications for diverse audiences.
- Facilitate stakeholder collaboration and approval processes for procedural updates, communications, and operational changes.
- Own frontline communication strategies and channels, including the development and distribution of weekly communications and maintenance of Retail SharePoint resources.
- Analyze operational data and trends to develop reports, insights, and recommendations that support leadership decision-making and continuous improvement efforts.
- Evaluate existing processes, identify opportunities for optimization, and recommend solutions that improve efficiency, effectiveness, and employee and member experiences.
- Ensure adherence to regulatory, compliance, and organizational requirements, including applicable state and federal regulations, BSA/AML standards, and confidentiality expectations.
- Maintain professional expertise through ongoing training and development while performing additional duties that support departmental and organizational objectives.
QUALIFICIATIONS AND PREFERENCES:
- Bachelor's Degree or general and business knowledge equivalent to degree may be accepted
- 5+ years of related experience in retail financial services, particularly in Retail Administrative Operations required
Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=3347
