Overview

HR Acuity is seeking a Client-Facing Implementation Manager to lead the onboarding and implementation of the HR Acuity suite of solutions for our external clients. As an Implementation Manager on our Professional Services team, you'll own the end-to-end deployment of our platform for enterprise clients, working directly with Senior HR and IT leaders to dive adoption, business outcomes, and best in class customer experience. 

 

This is a high-impact, client-facing role built for implementation professionals who thrive on complexity leading user workshops and guiding organizations through real change management. You won't be managing a help desk queue or maintaining account health scores. You'll be the expert who makes the platform work for clients at scale, then hands off a fully adopted solution.  

 

If you've delivered complex SaaS implementations in HR Tech or a relaed enterprise domain and you're energized by being the most knowledge person in the room when it comes to your product, this role was created for you.

 

Pacific Standard Time is preferred.

 

This role is intended for external-facing implementation professionals, not implementation project managers focused on internal systems or operations.

 

What This Role Is: 

• An Implementation Leader that will drive the full client (external) implementation and adoption process—including kick-off meetings, workshops, and trainings
• A client-facing implementation specialist with expertise for a SaaS product
• A facilitator who can lead training sessions, presentations, and provide resources to empower users to maximize platform utilization

What This Role Isn't:

• A Technical Support Agent - An Implementation Manager may understand technical aspects of a solution, but they don’t provide ongoing troubleshooting or help desk support
• A Customer Success Manager - An Implementation Manager owns the implementation, not the management of the customers' account 
• An an internal IT project manager or internal systems implementation role
• An Implementation Project Manager who focused solely on managing timelines and milestones — it requires leading client-facing activities like kickoff meetings, workshops, and training sessions.

The Opportunity

• Drive End-to-End Client Implementations — Own the full implementation lifecycle for enterprise clients, from kickoff through adoption, including platform configuration, HRIS and SSO integrations, workflow design, and end-user training. You are the primary delivery authority on every engagement. 
• Lead Executive-Level Engagements — Facilitate discovery workshops, stakeholder alignment sessions, and executive readouts with Senior HR and IT leaders. Translate complex organizational requirements into scalable platform configurations. 
• Architect the Path to Value — Design implementation plans that balance client complexity with speed-to-adoption. Identify risks early, make scope decisions confidently, and drive clients toward measurable outcomes, not just go-live. 
• Guide Change Management and Adoption — Act as a strategic advisor on business process redesign and organizational change. Help clients move from legacy practices to optimized workflows on the HR Acuity platform, ensuring adoption sticks beyond launch. 
• Manage a Portfolio of Concurrent Engagements — Run multiple enterprise implementations simultaneously, maintaining momentum across workstreams and holding clients and internal teams accountable to milestones without losing quality. 
• Partner Internally to Deliver for Clients — Work closely with Product, Engineering, and Customer Success to surface client feedback, resolve escalations, and ensure post-implementation continuity. You know your clients well enough to represent their needs across the organization.

Qualifications

Experience

• 5+ years of client-facing SaaS implementation experience; HR Tech experience strongly preferred. 
• Demonstrated ability to manage enterprise-level implementations with multiple concurrent stakeholders across HR and IT. 
• Track record of driving organizational change and platform adoption, not just go-live delivery. 
• Experience facilitating workshops, discovery sessions, and training for all audiences. 

Skills

• Deep organizational and project management ability, comfortable holding clients and internal teams accountable across complex, multi-workstream engagements. 
• Strong executive communication and presentation skills; equally effective in a C-suite readout and a hands-on configuration session. 
• Technically fluent in SaaS platforms, able to configure, troubleshoot, and guide integrations (HRIS, SSO, APIs) without relying on engineering support for routine tasks. 
• Self-directed with the judgment to escalate when needed and solve when not. 
• Effective cross-functional collaborator, experienced working alongside Product, Engineering, and Customer Success to represent client needs internally. 

Perks and Benefits

Compensation: The pay range for this position is expected to be between $85,000 and $125,000/year; however, base pay offered may vary depending on multiple individualized, non-discriminatory factors, including market location, job-related knowledge, skills, and experience. Additionally, full-time employees are eligible to participate in our comprehensive benefits program, including health and wellness benefits, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.

 

Benefits:

• Stay healthy and happy with our comprehensive medical, dental and vision plans.
  • You can also choose from FSA or HSA options to suit your needs.
• Save for your future with our 401K plan that matches your contributions.
• Enjoy paid leave for various life events, such as sickness, disability, or parenthood.
• Own a piece of the company with our #Allin Shares Program.

Perks:

• Take a break from work with our unlimited PTO policy to refresh and recharge.
• Company paid holidays, birthday day off, closed 4th of July week and December holiday week, half day summer Fridays* and half day first Fridays*, and 8 hours of volunteer time.
• Own a piece of the company with our #Allin Shares Program.
• Earn extra cash by referring qualified candidates to join our team.
• Access professional and personal support through our employee assistance program.
• Work from anywhere with our remote work environment that fosters collaboration and creativity. *
• Join a fun and energetic team that values your suggestions and new ideas.
• Receive a competitive salary and meaningful opportunities for growth.

Learning and Development

• Onboarding: Learn the basics of your role, the company culture, and the expectations from your manager and team. Get familiar with the tools, systems, and processes that you will use in your daily work. Receive feedback and guidance from your mentor and peers.
• Manager training: Develop the skills and competencies to lead, motivate, and empower your team. Learn how to communicate effectively, delegate tasks, set goals, provide feedback, and resolve conflicts. Enhance your emotional intelligence, coaching, and mentoring abilities.
• Leadership training: Grow your leadership potential and influence within the organization. Learn how to inspire and align others with the company vision, mission, and values. Strengthen your strategic thinking, decision making, and problem-solving skills. Expand your network and collaboration with other leaders across functions and levels.
• Industry training: Stay updated on the latest trends, best practices, and innovations in the Employee Relations industry. Gain insights from experts and thought leaders in the field. Apply your learning to improve your performance, quality, and efficiency.

* Based upon business needs