Job Description

This role supports the continued evolution of delivery practices, governance, and change effectiveness across Citizens. The Enterprise Delivery Lead will help improve how work is planned, tracked, and communicated, with a focus on consistency, clarity, and actionable reporting.

You'll work closely with business, technology, risk, and change teams to strengthen day-to-day delivery practices and support ongoing efforts like Reimagine the Bank. This is a hands-on role focused on improving how teams operate and how leaders understand delivery progress-not owning large-scale transformation, but helping it run more effectively.

Key Responsibilities

Support Agile Delivery Practices & Operating Model

• Help reinforce Agile ways of working across teams
• Contribute to improving standards, tools, and delivery consistency
• Support teams in applying practical Agile practices that improve predictability and outcomes

Improve Delivery Metrics & OKRs

• Assist in defining and standardizing OKRs and delivery metrics
• Help shift reporting toward outcomes and progress vs. activity tracking
• Support alignment between strategy, priorities, and reporting

Enhance Governance & Reporting

• Help improve governance routines across strategic, regulatory, and BAU work
• Support consistent reporting on priorities, risks, dependencies, and delivery health
• Contribute to simplifying and standardizing reporting across teams

Support Enterprise Change Reporting (ECM)

• Partner with ECM and delivery teams to improve how change is tracked and reported
• Help refine how delivery risk, impact, and change volume are measured
• Ensure reporting supports clear decision-making

Deliver Clear, Actionable Insights

• Turn delivery and governance data into simple, clear summaries
• Support leadership updates, QBRs, and governance forums
• Focus on reducing noise and improving clarity in reporting

Collaboration & Partnership

• Work across teams to gather input, align approaches, and share best practices
• Build relationships with business, tech, and risk partners
• Contribute ideas to improve delivery maturity over time

Requirements

• 5+ years of experience in delivery, Agile, governance, or change support roles
• Exposure to Agile teams or program delivery environments
• Experience supporting reporting, metrics, or governance routines
• Strong organizational and analytical skills
• Ability to communicate clearly and simplify complex information
• Comfortable working in a fast-moving, matrixed environment
• Bachelor's degree or equivalent experience

To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.

Hours and Work Schedule: (4 days in office, 1 day remote)

Hours per Week: 40

Work Schedule: Monday-Friday

Work Location: Boston, MA, Westwood, MA or Johnston, RI

Pay Transparency

The salary range for this position is $123,000-$159,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position.