TeleTech

Enterprise Cybersecurity Vulnerability Risk Analyst

TeleTech$99K — $225K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in cybersecurity operations or vulnerability management
  • Proven track record in managing lifecycle of security findings
  • Experience in evaluating deferrals, exceptions, and risk acceptances
  • Strong skills in assessing mitigating controls and compliance
  • Proficient in using ServiceNow for vulnerability response workflows
  • Sound knowledge of vulnerability management and operational risk reporting
  • Ability to translate technical data into clear risk assessments

Responsibilities

  • Manage lifecycle of vulnerability exceptions, deferrals, and appeals
  • Review and validate justifications for risk exceptions
  • Assess risk impact and alignment with enterprise standards
  • Use workflow tools to track decisions and manage records
  • Identify and report on trends and bottlenecks in remediation
  • Enhance operational processes for exception and deferral management
  • Collaborate with cross-functional teams to ensure effective decisions

Benefits

  • Health, life, and disability insurance
  • Financial and retirement savings programs
  • Paid leave and professional development opportunities
  • Tuition assistance and work-life balance programs
  • Recognition awards for exceptional performance
  • Flexible work arrangements including remote and hybrid options
Full Job Description
Enterprise Cybersecurity Vulnerability Risk Analyst
The Opportunity:

Cyber threats are everywhere, and vulnerabilities can create risk quickly when findings are not reviewed, prioritized, tracked, and resolved through clear ownership. In all of this cyber noise, how can organizations make practical, risk-informed decisions about vulnerability remediation, deferrals, exceptions, and appeals? The answer is you - an information security risk specialist who can help turn complex vulnerability information into clear decisions and accountable action.

As a Vulnerability Exception and Deferral Analyst on our Enterprise IT and Cyber Risk team, you'll manage the operational lifecycle of vulnerability exceptions, deferrals, appeals, and related risk decisions. You'll review technical and business justifications, validate mitigating controls, assess risk impact, and help determine whether requests align with enterprise standards, risk tolerance, and compliance expectations. You'll partner with vulnerability management, cyber architecture and engineering, hosting, network services, business information security officers, technical risk officers, product owners, and system owners to support timely, consistent, and defensible remediation decisions.

You'll use ServiceNow and related workflow tools to track vulnerability risk decisions, maintain accurate records, identify aging or bottlenecked items, and generate reporting on exception trends, workflow metrics, remediation status, and recurring risk themes. You'll help improve the consistency and maturity of the vulnerability exception and deferral program by strengthening intake criteria, decision documentation, escalation paths, and operational reporting. This is your opportunity to support a high-impact cyber risk process while broadening your skills in vulnerability management, cloud security, risk governance, and workflow automation.

Work with us as we protect the enterprise by strengthening how vulnerability risk is evaluated, tracked, escalated, and remediated. Due to the nature of work performed within this facility, U.S. citizenship is required.

You Have:
  • 5+ years of experience supporting cybersecurity operations, vulnerability management, security findings management, technology risk, cyber risk, or remediation tracking
  • Experience managing the lifecycle of security findings or vulnerabilities, including intake, assignment, tracking, aging, reporting, escalation, remediation coordination, or closure validation
  • Experience evaluating vulnerability deferrals, exceptions, appeals, risk acceptances, or remediation delays, including review of technical and business justifications
  • Experience assessing mitigating controls, service level agreement compliance, risk-based prioritization, or risk-based decisioning for vulnerability findings
  • Experience using workflow platforms such as ServiceNow to manage vulnerability response, risk management, ITSM, CMDB, issue tracking, or remediation workflows
  • Knowledge of vulnerability management concepts, cloud security findings, Cloud Security Posture Management, remediation workflows, and operational risk reporting
  • Ability to translate technical vulnerability data into clear risk summaries, workflow metrics, exception trends, and status updates for technical teams and risk governance forums
  • Ability to coordinate across technical and business teams during fast-paced remediation decision cycles
  • HS diploma or GED


Nice If You Have:
  • Experience with ServiceNow Vulnerability Response, Integrated Risk Management, ITSM, CMDB, or workflow automation
  • Experience supporting cloud security or CSPM findings in AWS, Azure, Google Cloud Platform, or hybrid cloud environments
  • Experience facilitating cross-functional huddles with cyber architecture and engineering, vulnerability management, hosting, network, BISO, technical risk, product, or system owner teams
  • Knowledge of security controls and alignment to regulations or frameworks, including NIST SP 800-53, NIST SP 800-171, FedRAMP, CMMC, SOC 2, or similar frameworks
  • Knowledge of incident-style escalation handling, including rapid evaluation of critical or urgent vulnerabilities and coordination with on-call personnel
  • Ability to identify operational trends, data quality issues, workflow bottlenecks, and process maturity opportunities
  • Ability to manage competing priorities, drive tasks to closure with minimal supervision, and operate effectively in a developing or evolving risk management environment
  • Ability to support priority incidents or urgent remediation decisions outside normal working hours if required.
  • Bachelor's degree
  • Certifications in cybersecurity, risk, cloud, vulnerability management, or ServiceNow, including CISSP, CGRC, CRISC, Security+, AWS, Azure, or specialized ServiceNow certifications


Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
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56,000 employees
Industry

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