Who You Are- An emotionally intelligent professional who enjoys building strong relationships across the organization and can navigate complex situations with tact and empathy.
- Highly responsible, self-directed, and skilled at managing multiple high-priority tasks with competing deadlines.
- A proactive problem-solver who continually seeks ways to improve processes, elevate employee experience, and increase efficiency.
- Someone who is comfortable working both strategically and hands-on in a fast-moving environment.
What You'll Bring to the Table- 3-5 years in customer success, account management, or a related role (SaaS environment strongly preferred).
- Proven track record of driving adoption, renewals, and measurable customer outcomes.
- Excellent written and verbal communication; able to present to both technical and business stakeholders.
- Strong project management: able to coordinate multi-stakeholder implementations and deliver on time.
- Data-informed: comfortable with dashboards, KPIs, and using data to make decisions.
- Customer-first mindset with a bias for action and continuous improvement.
- Bachelor's degree in business or a related field preferred but not required - we value demonstrated impact and outcomes over credentials.
You don't need to be an engineer, but you must be technically fluent and comfortable collaborating with product and engineering teams:
- Systems & integrations: Familiarity with APIs, webhooks, SSO, and common SaaS integration patterns.
- CRM & tooling: Hands-on experience with Salesforce (preferred) or other CRMs, Intercom/Support tooling, and customer success platforms.
- AI product knowledge: Practical understanding of AI/LLM capabilities and limitations (prompt hygiene), safe deployment considerations, and how AI features translate to customer value.
- Security & compliance literacy: Able to discuss data privacy, access controls, and governance requirements with customers.
You Get Bonus Points With- Experience with document automation or workflow platforms.
- Prior success selling or expanding into enterprise accounts.
- Experience running training or enablement webinars.
- Based in Utah / willing to work with the Team in the Lehi office (preferred, not required).
What You'll Do- Onboard & implement. Kick off onboarding and actively participate in go-live plans so that customers adopt Revver quickly and successfully. Coordinate technical resources, stakeholders, and timelines.
- Drive adoption & value. Establish success plans and KPIs, run regular business reviews, and surface opportunities to increase product usage and ROI.
- Be the customer's advocate. Represent customer needs internally - prioritizing product enhancements, integrations, and AI improvements that increase value and reduce friction.
- Manage escalations & support. Triage issues, coordinate engineering/product support, and ensure timely, high-quality resolutions.
- Enable customers on AI features. Help customers understand and adopt AI capabilities (safely and effectively), set expectations, and track outcomes.
- Grow accounts. Identify and qualify expansion and upsell opportunities by demonstrating tangible value and use cases.
- Maintain operational excellence. Keep accurate customer records, run health scoring, and use data to inform strategy and predict churn risk.
- Scale success. Build playbooks, reusable adoption/expansion templates, training programs, and automation to make CS motion repeatable.
What We Offer- 10 paid holidays.
- Flexible PTO policy.
- Parental leave.
- Competitive salary (dependent on experience) + potential for bonus/commission on renewals/expansion.
- Medical, dental, vision, 401(k) with match, life insurance, and more.
- Opportunities to make a real impact and grow your career.
- Top-notch work-life balance and company culture.
Apply Today! 
