Application Deadline: 8/15/2026The OpportunityDAT is looking for a Enterprise Customer Success Manager to join our Broker Success team. The Enterprise Customer Success Manager plays a vital role in managing customer engagement, product usage, and overall value realization for DAT's key and mid-market broker customers. The ideal candidate thrives in a fast-paced environment, is highly organized, and can balance multiple accounts and initiatives simultaneously. This role is highly collaborative and works in tandem with the sales team, requiring clear communication and a proactive approach to sharing information and coordinating efforts.
What You'll Do- Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption.
- Customer Training & Enablement: Understand DAT's product suite and services to effectively communicate value, provide training, and support day-to-day customer needs.
- Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success.
- Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization.
- Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions.
The Skills and Experience You'll Bring- 1-3 years of experience in a Customer Success, Account Management, or similar customer-facing role.
- Strong interpersonal and communication skills with a customer-first mentality.
- Excellent problem-solving and multitasking abilities.
- Highly organized and able to manage several initiatives simultaneously.
- Bachelor's degree preferred
- Medical, Dental, Vision, Life, and AD&D insurance
- Parental Leave
- Flexible time off
- An additional 10 holidays of paid time off per calendar year
- 401k matching (immediately vested)
- Employee Stock Purchase Plan
- Short- and Long-term disability sick leave
- Flexible Spending Accounts
- Health Savings Accounts
- Employee Assistance Program
- Additional programs - Employee Referral, Internal Recognition, and Wellness
- Free TriMet transit pass (Beaverton Office)
- Competitive salary and benefits package
- Work on impactful projects in a cutting-edge environment
- Collaborative and supportive team culture
- Opportunity to make a real difference in the trucking industry
- Employee Resource Groups
For Oregon-based candidates, in compliance with Oregon's Pay Equity and Transparency Act (effective January 2024), the salary range for this role is $75,000 - $113,000. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.
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