Job DescriptionOversee implementation and management of the organizations infrastructure systems, to include, but not limited to, Microsoft Entra ID, Microsoft Intune, Microsoft Configuration Manager (MECM/SCCM), Active Directory, Microsoft 365, and related cloud services.
Develop, implement, and maintain policies, standards, and procedures to ensure secure, reliable, and highly available enterprise systems.
ResponsibilitiesPrimary Responsibilities
- Work with Architects to establish enterprise technology solutions that support business objectives, operational requirements, and the strategic direction of Information Technology.
- Assist Architects in evaluating current-state environments, identifying technical debt and architectural limitations, and developing future-state roadmaps and modernization strategies.
- Partner with Architects to identify opportunities for standardization, automation, and operational efficiency across enterprise systems and endpoint management platforms.
- Collaborate with Architects to design solutions that provide high availability, security, scalability, and reliability across enterprise environments.
- Adhere to change management and version control processes, including documentation, approval, testing, and implementation of system changes.
- Maintain accurate technical documentation, system diagrams, standards, and operational procedures for assigned enterprise platforms.
- Provide Tier IV support and serve as the highest level of technical escalation for complex identity, endpoint management, and infrastructure issues.
- Troubleshoot and resolve advanced problems involving Microsoft enterprise technologies, endpoint management, authentication, device compliance, software deployment, and cloud integration.
- Serve as the primary escalation point and technical resource for the systems administration team.
- Develop test plans, implementation plans, migration strategies, and project timelines in partnership with Infrastructure Project Managers.
- Ensure enterprise systems meet security, compliance, audit, and governance requirements.
- Identify opportunities for automation through PowerShell, Microsoft Graph, and other Microsoft technologies to improve operational efficiency and consistency.
- Stay current on Microsoft platform developments, emerging technologies, and industry best practices through ongoing training, certification, and professional development.
- Follow safety rules, guidelines and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
- Maintain quality standards on all projects.
Technical Responsibilities
Identity & Access Management
- Engineer and support Microsoft Entra ID, Active Directory, hybrid identity solutions, and authentication services.
- Manage Conditional Access policies, Multifactor Authentication (MFA), Single Sign-On (SSO), Privileged Identity Management (PIM), and identity governance solutions.
- Support identity lifecycle management, provisioning, and access control processes.
Endpoint Management
- Engineer, administer, and optimize Microsoft Intune and Microsoft Configuration Manager (MECM/SCCM).
- Design and maintain endpoint management strategies for Windows, mobile devices, and remote workforce solutions.
- Manage operating system deployment, patch management, software distribution, compliance policies, and endpoint security configurations.
- Implement modern device management strategies, including Autopilot and co-management.
Microsoft 365 & Cloud Services
- Support Microsoft 365 services and integrations, including Exchange Online, Teams, SharePoint Online, OneDrive, and related cloud technologies.
- Collaborate with security teams to implement and maintain Microsoft security solutions and compliance controls.
- Assist in cloud adoption, migration, and modernization initiatives.
Automation & Operations
- Develop and maintain PowerShell scripts and automation solutions to streamline system administration and operational processes.
- Monitor system health, performance, and availability while proactively addressing risks and issues.
- Participate in enterprise projects, upgrades, migrations, and technology refresh initiatives.
QualificationsRequired Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field and 5 years of relevant experience; or in lieu of a degree, a minimum of 9 years of related experience.
- Minimum of 5 years of progressive experience engineering, administering, and supporting enterprise Microsoft infrastructure solutions.
- Strong troubleshooting and problem-solving skills with the ability to resolve complex technical issues.
- Experience supporting enterprise-scale Microsoft environments in both on-premises and cloud platforms.
- A valid driver's license with acceptable violation history may be required.
Preferred Qualifications
- Advanced knowledge of Microsoft Entra ID, Active Directory, Microsoft Intune, and Microsoft Configuration Manager (MECM/SCCM).
- Strong understanding of Microsoft 365 administration and hybrid cloud architectures.
- Experience with Windows Server, PowerShell automation, and virtualization platforms.
- Experience implementing and supporting security technologies such as Conditional Access, MFA, PIM, Defender, and endpoint security solutions.
- Knowledge of Microsoft Graph API, automation frameworks, and infrastructure-as-code concepts.
- Experience supporting highly available and mission-critical enterprise systems.
- Microsoft certifications such as Microsoft Certified: Enterprise Administrator Expert, Identity and Access Administrator Associate, Endpoint Administrator Associate, or equivalent preferred.
