Enterprise Account Portfolio Manager

Allied Universal

$75K — $95K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's or Associate's degree in Criminal Justice, Business, or related field; or High school diploma with extensive management experience in high-volume workforce environments.
  • 3-7 years of management experience in service industries, depending on educational background.
  • 2 years of account management experience focused on customer solutions.
  • 2 years of experience managing operational and financial metrics with strong financial acumen.
  • Demonstrated leadership skills fostering teamwork, client relations and achieving results.
  • Ability to collaborate across various branches and support departments effectively.

Responsibilities

  • Develop and nurture relationships with enterprise clients and Allied Universal's branch teams for service delivery and satisfaction.
  • Travel domestically and internationally 35% to 75% of the time based on needs.
  • Prepare PowerPoint presentations for quarterly and annual business reviews with clients.
  • Drive operational metrics and KPIs using Business Intelligence tools to enhance efficiency.
  • Identify and implement security protocols and training to mitigate risks and maintain compliance.
  • Manage P&L, including forecasting and budget allocation for financial performance.
  • Collaborate with sales, marketing, and field leadership for contract renewals or rebids.

Benefits

  • Comprehensive medical, dental, and vision coverage.
  • Retirement plan and disability insurance offerings.
  • Generous paid time off including eight holidays, five sick days, and four personal days annually.
  • Vacation time accrues at a rate of 3.08 hours biweekly.
Full Job Description
Job Description

Allied Universal® is hiring a Enterprise Account Portfolio Manager. The Enterprise Account Portfolio Manager (EAPM) builds strong relationships with a clients' corporate security executives and leadership across multiple states, while collaborating with branch offices and corporate support functions on key client initiatives.

Hybrid work schedule: 4 days remote and 1 day in the office each week.

RESPONSIBILITIES:
  • Relationship Management and Client Intimacy:
    • Develop and nurture relationships with enterprise clients and Allied Universal's branch teams, ensuring service level delivery and customer satisfaction through in person and virtual meetings.
    • Ability to travel domestic and international, ranging from 35% to 75% of the time based on client and company needs
    • Prepare PowerPoint presentations and facilitate client quarterly and annual business reviews
  • Time and Operational Oversight:
    • Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
    • Identify and mitigate security risks: develop and implement security protocols, ongoing training, response plans and solutions to maintain contract compliance
  • Financial Performance and Growth:
    • Manage the P&L and drive financial performance through budget allocation, revenue growth, profitability, cash collections and expense management; develop strategies to achieve all financial targets
    • Collaborate with the sales, marketing, and field leadership to lead a contract renewal or rebid process

QUALIFICATIONS (MUST HAVE):
  • Must possess one or more of the following:
    • Bachelor's degree in Criminal Justice, Business or a related field with a least three (3) years of management experience in a high -workforce environment or service industry
    • Associate's degree in Criminal Justice, Business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
    • High school diploma or equivalent with a minimum of seven (7) years of management experience in a high-volume workforce environment or service industry
  • Minimum of two (2) years of account management experience driving customer solutions
  • Minimum of two (2) years of experience driving operational and financial metrics while demonstrating strong financial acumen
  • Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
  • Ability to collaborate across multiple branches and support departments to creatively support client's satisfaction
  • Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
  • Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
  • Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
  • Ability to travel 35% to 75% of the time based on client and company's needs

PREFERRED QUALIFICATIONS (NICE TO HAVE):
  • Military veteran, law enforcement, or contract or proprietary security services experience

BENEFITS:
  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.


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