Job Description
Enterprise Account Executive
Location: Warren, MI. or Dearborn, MI.
Shift: Monday - Friday 8am-5pm (4 days in office)
Position Summary:
The Enterprise Account Executive is responsible for building and executing a collaborative, focused, and proactive approach to ensure 100% retention of profitable revenue for our key customers. The 6 areas of focus are improving customer experience, driving thought leadership, creating innovation, ensuring effective communication, owning the commercial relationship, and growing the account(s) where possible.
Key Responsibilities Include:
- Act as the primary voice of the customer
- Build strong senior level customer relationships
- Manage compliance to customer deliverables that support revenue & profit targets
- Create and lead account strategy in partnership with Penske functional teams (including IT, Engineering, Safety, Finance, HR, Loss Prevention, and more)
- Lead a regular review with functional Penske teams to assess what we are doing for the customer, and how we can do more
- Act as consultant for the customer (outside of a sales/operations environment) for ongoing opportunities and improvements
- Develop and monitor predictable communications patterns
- Act as the sales lead for growth opportunities
- Seek innovative solutions that challenge the status quo
- Lead contract renewal efforts with customer and internal stakeholders
- Continually seek areas of potential revenue growth
- Other projects as assigned by the Manager
Qualifications
Qualifications:
- 7 to 10 years of experience leading the entire customer experience for large customer accounts, preferably in a third party logistics selling environment
- Proven account management skills required in order to create, maintain, and enhance customer relationships
- High proficiency demonstrated in the 3 Qs (IQ, EQ, CQ)
- Excellent presentation and verbal/written communication skills
- Highly collaborative and customer focused approach
- Analytical skills (tools, systems, and critical thinking)
- Detail oriented
- Strong organizational skills, time management skills, and the ability to prioritize multiple projects / work streams while meeting tight deadlines
- Strong computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and Sales CRM
- Bachelor's degree in Business, Supply Chain Management, or related field; MBA preferred
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the hours necessary to accomplish the job duties, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit.
