Job Details Working Title: Enrollment Coordinator Team Lead Job Class: Human Services Program Representative 2 Agency: Human Services Dept - Job ID: 95887
- Location: St. Paul
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 07/28/2026
- Closing Date: 08/03/2026
- Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
- Division/Unit: Health Care Administration / Purchasing and Service Delivery
- Work Shift/Work Hours: Day Shift / 8:00am - 4:30pm
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $32.97 - $48.60 / hourly; $68,841 - $101,476 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities : Yes
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
Job Summary This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework. This position will provide lead work direction and training for Medicare enrollment coordinator staff assigned to the Medicare enrollment team. This position will also be charged with executing proper compliance and auditing requirements to meet state and federal regulations and third party administrator (TPA) contractual obligations.
The incumbent will track and evaluate the TPA unit's progress and outcomes. Design and review materials for distribution; evaluate member enrollment and education policies, processes, procedures, and/or forms/publications. Monitor performance indicators and outcomes for the Medicare enrollment coordinators; recommend interventions, modifications, and enhancements needed to ensure:
- Compliance with law, contract provisions, and legislative intent;
- That potential members receive unbiased information regarding Managed Care information related to MN Senior Health Options (MSHO) and Special Needs Basic Care (SNBC) integrated products and their health plan selection options;
- That DHS system/technical supports meet the TPA unit, managed care organizations (MCOs), and county needs;
- Eligible managed care members are enrolled and subsequent enrollment changes are made in a timely, accurate manner to ensure appropriate payment and compliance with federal/state regulations.
This position will act as a major contact point for resolving problems relating to enrollment operations, enrollment policies and practices, and MMIS functions. Research, facilitate, and ensure resolution of enrollment entry problems. Research and respond to policy and procedure inquiries associated with enrollment and education. Take part in future planning, development, and evaluation as it relates to the implementation of and systems supports for new purchasing strategy initiatives in the form of pilot projects, innovative contract options, and new legislative mandates.
Qualifications Minimum Qualifications Three years of working with Health Care Programs and Managed Care Policy demonstrating the following:
- Advanced level knowledge and experience with the MN Senior Health Option (MSHO) and Special Needs Basic Care (SNBC) programs, state and federal managed care policies & regulations, and Medicare enrollment/dis-enrollment requirements applicable to special needs plans.
- Advanced level knowledge with health care compliance, Medicare auditing procedures, data collection, data manipulation, and data interpretation.
*Bachelor's degree or higher degree in human services, business, healthcare or related field may substitute one year of professional experience.
Preferred Qualifications - Ability to perform effectively and set and manage priorities under the normal situation of demanding deadlines and continuously fluctuating regulations and organizational relationships.
- Strong communication skills, including the oral and written presentation of research results.
- Ability to translate technical language and concepts for management and policy staff as well as translate programs and policies into technical language for systems staff.
- Understanding of federal and state mandates which have impacts on managed care contracts. Must understand contracting process to be able to develop and implement contract provisions.
- Extensive experience using SQL, SAS or other language to query relational databases.
- Familiarity with office software, particularly Microsoft Excel.
- Variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.
Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email
[email protected] . For additional information about the application process, go to http://www.mn.gov/careers .
Contact If you have questions about this position, contact Lynnette at
[email protected] To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kelly Ellich at
[email protected] .
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at 651-431-494 5 or
[email protected] for assistance.
