Academy Sports & Outdoors, Ltd

Engineer ServiceNow IT Asset Management

Academy Sports & Outdoors, Ltd • $90K — $120K *
Katy, TX 77449In-Person
Information Technology
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT, Computer Science, Engineering, Business Information Systems, or equivalent experience
  • ServiceNow certifications (CIS-HAM, CIS-SAM, CIS-ITOM, CSA) are preferred
  • 5+ years of experience in ServiceNow ITAM, CMDB, or IT Operations
  • Hands-on expertise with HAM Pro and SAM Pro tools
  • Experience with asset lifecycle processes and compliance support
  • Experience in retail or multi-site environments is a plus

Responsibilities

  • Serve as the technical owner for ITAM capabilities within ServiceNow
  • Design and implement ITAM capabilities aligned with platform strategy
  • Ensure alignment of ITAM with CMDB, Discovery, and Service Graph
  • Translate business requirements into scalable, maintainable solutions
  • Drive automation of asset lifecycle workflows and ongoing improvements
  • Lead asset lifecycle processes ensuring compliance and accuracy
  • Establish data standards and governance controls for asset data

Benefits

  • Comprehensive health benefits package
  • Generous paid time off policy
  • Flexible work hours and potential remote work options
  • Opportunities for professional development and certifications
  • Collaborative team environment with cross-functional interaction
Full Job Description
Education
  • Bachelor's degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field, or equivalent practical experience
  • ServiceNow certifications such as CIS-HAM, CIS-SAM, CIS-ITOM, or CSA preferred


Work Experience
  • 5+ years of experience in ServiceNow ITAM, CMDB, IT Operations, or a related enterprise technology environment
  • Hands-on experience implementing and supporting HAM Pro and SAM Pro
  • Experience with CMDB, Discovery, and/or Service Graph
  • Experience supporting asset lifecycle processes, governance, compliance, and audit readiness
  • Experience in retail, multi-site, or distributed operating environments preferred


Skills
  • Strong understanding of ServiceNow ITAM architecture, including HAM Pro, SAM Pro, normalization, reconciliation, and lifecycle states
  • Strong knowledge of CMDB, Discovery, Service Graph, and CSDM concepts
  • Ability to translate business requirements into scalable, maintainable ITAM solutions aligned to platform architecture
  • Experience designing automation-driven workflows across the asset lifecycle
  • Strong understanding of software licensing, asset lifecycle governance, compliance controls, and audit support
  • Ability to build dashboards and reporting for asset performance, lifecycle health, spend visibility, and risk exposure
  • Strong cross-functional collaboration and stakeholder management skills


Responsibilities
  • Serve as the technical owner for ITAM capabilities (HAM Pro / SAM Pro) within the ServiceNow platform
  • Design, implement, and evolve ITAM capabilities aligned to platform strategy and CSDM architecture
  • Align ITAM with CMDB, Discovery, and Service Graph to ensure a single, trusted source of asset data
  • Translate business and operational requirements into scalable, maintainable platform solutions while minimizing technical debt
  • Drive automation of asset lifecycle workflows and continuous platform improvement
  • Lead asset lifecycle processes from procurement through disposal, ensuring accuracy, auditability, and compliance
  • Define and enforce data standards, normalization rules, and governance controls across asset classes
  • Establish and support ITAM governance processes for audit readiness and regulatory compliance
  • Partner with Information Security and compliance teams to strengthen asset visibility and risk posture
  • Identify software license compliance risks and cost optimization opportunities across the enterprise
  • Develop KPIs, dashboards, and reporting for asset performance, lifecycle health, and compliance exposure
  • Partner with IT, finance, procurement, operations, and vendors to align asset strategy to business outcomes
  • Contribute to the ServiceNow platform modernization program, advancing ITAM as a foundational capability
  • Support alignment to CSDM and enterprise data strategy, improving consistency and quality of asset data
  • Help mature ITAM into a scalable, enterprise-grade capability supporting 325+ retail locations


Physical Requirements & Attendance
  • Acceptable level of hearing and vision to perform job duties.
  • Adhere to company work hours, policies, procedures, and rules governing professional staff behavior.
  • Regular office attendance is required.

About Academy Sports & Outdoors, Ltd

Academy Sports + Outdoors is a premier sports, outdoor and lifestyle retailer with a broad assortment of quality hunting, fishing, and camping equipment and gear along with sports and leisure products, footwear, apparel and much more. The Texas-based company operates over 250 stores throughout Alabama, Arkansas, Florida, Georgia, Kansas, Louisiana, Mississippi, Missouri, North Carolina, Oklahoma, South Carolina, Tennessee, and Texas, where the company is headquartered. Academy employs more than 29,000 team members and is committed to providing exceptional customer service, offering an unparalleled assortment of top brands, and promoting active lifestyles through its community involvement.
Learn more about Academy Sports & Outdoors, Ltd
Size
29,000 employees
Market Cap
$4 billion
Industry
Retail & Consumer Goods
Founded
1938
5 Year Trend
+7.4%
Revenue
$5.4 billion
NASDAQ
ASO
* Ladders Estimates

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