WORK MODEL#LI-OnSite
WHAT YOU WILL DO- Ensure assigned Model meets HMA goals for quality and customer satisfaction.
- Evaluate Hyundai vehicles and accessories to ensure alignment with market and customer requirements, as well as road and usage conditions.
- Charged with tracking and reporting product quality and customer satisfaction concerns. Concerns tracked to closure by promptly managing the appropriate actions (parts, dealer, technician support, owner communication, etc.).
- Review and develop related Technical Service Bulletins in a timely manner, as needed.
- Gather and present field quality data to HMC and Hyundai affiliate partners to support alignment on priorities.
HOW YOU WILL MAKE AN IMPACT- Serve as the lead engineer for assigned models, maintaining a thorough understanding of all features, variants, and quality requirements.
- Analyze emerging quality concerns and report findings promptly to improve product quality and customer satisfaction.
- Collaborate with model development teams, manufacturing plants, and Hyundai technical groups to address production quality concerns and support continuous improvement initiatives.
- Lead vehicle launch quality activities, tracking technical issues through resolution and ensuring timely closure.
- Establish and manage overall and component-level Acceptable Quality Levels (AQL) for assigned models.
- Monitor vehicle performance against key quality metrics, including IQS, VDS, and CR, while developing action plans to address performance gaps and customer concerns.
- Conduct technical evaluations, approvals, competitor benchmarking studies, and customer preference assessments for preproduction, production, and competitive vehicles.
- Investigate technical issues and prepare Quality Information Reports (QIRs), ensuring effective follow-up on open issues.
- Support Field Repair activities by developing Technical Service Bulletins (TSBs), technical support notes, campaigns, and related documentation.
- Visit dealerships, ports, and manufacturing facilities to assess technical and service-related issues and evaluate corrective actions.
- Attend Ride & Drive events, port audits, and plant visits for assigned models.
- Evaluate, troubleshoot, and diagnose field failure parts while developing, validating, and implementing corrective measures.
- Author technical documents, trip reports, QIRs, and TSBs using PowerPoint and similar tools.
- Provide technical guidance to field staff, TechLine, and Tech Support teams, and perform other related duties as assigned.
WHAT YOU WILL BRING TO THE ROLE- Must be a high school graduate.
- Bachelor's degree in Engineering preferred.
- Master's degree a plus.
- Four or more years of directly related work experience or equivalent.
- Automotive Retail and Wholesale experience preferred.
- Proficient in Word, Excel, PowerPoint and Access.
- Thorough automotive technical knowledge required.
- Strong written and oral communications skills.
- Strong analytical/problem solving ability.
- Strong data management/general and statistical analysis/reporting capabilities.
- Strong organizational skills yet flexible to accomplish objectives that are often subject to change.
- Able to work independently with minimal supervision and direction.
WHAT HYUNDAI CAN OFFER YOU- Compensation Range: $80,000 - $120,000 annual base salary
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay - the company shuts down with pay between Christmas and New Years.
- Vacation and sick time off
- Healthcare insurance (medical, dental, and vision)
- 401(K) company match
- Additional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment, in addition to the regular employer matching contribution
- Basic life insurance, short- and long-term disability
- Mental health, wellbeing, and employee assistance program
- Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
WHAT HAPPENS NEXTExpress your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.
OTHER DETAILS- Physical requirements: Normal office duties
- Occasional lifting and/or vehicle mechanical assembly/disassembly.
- Work requires vehicle evaluations, travel to meetings, site visits, and inspections. This requires the possession of a valid state driver's license and good driving record.
- Work requires willingness to work a flexible schedule. Work may require occasional weekend and/or evening work.
- Must be willing to travel up to 25% of the time (sometimes with short notice).
