CDW Corporation

Engineer-Mgd Svcs - NetApp

CDW Corporation • $69K — $106K *
US-AnywhereRemote in United States
Information Technology
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree with 3 years in applicable Storage Solution, or 7 years total IT Engineering experience, including 3 years of NetApp or Pure Storage support experience.
  • NetApp Certified Data Administrator (NCDA) preferred.
  • Expertise in NetApp ONTAP and FibreChannel SAN architecture, design, implementation, and migration.
  • Understanding of NAS environments and permissions enforcement.
  • Experience with SnapMirror and customer service.

Responsibilities

  • Provide implementation, upgrades, and technical support services to Managed Services clients.
  • Follow change control and incident response processes.
  • Deliver Managed Services offerings according to CDW's Service Catalog.
  • Communicate problems and solutions clearly to clients.
  • Participate in client projects to improve technology infrastructures.

Benefits

  • Access to a variety of training sessions and opportunities for professional certification.
  • Supportive work culture that encourages continuous learning and team mentorship.
  • Participation in an on-call rotation for 24/7 critical system support.
  • Opportunities for career growth within a Fortune 500 company.
Full Job Description
Job Summary

The primary purpose of this position is to manage and maintain IT infrastructure environments for Managed Services customers, which may include, but are not limited to: Enterprise data storage systems, mainframe, midrange, Windows, and/or Unix/Linux systems and associated software; network infrastructure environments; virtualized systems, database systems, and security tools. This position will focus on the operational stability and maintenance of virtualized and physical infrastructure in customer and/or hosted data center environments.

What you will do:
  • Provide implementation, upgrades, tuning, back-ups, restores, user management and other technical support services to Managed Services clients to meet their business needs.
  • Follow change control, incident response, and testing processes.
  • Understand and deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog.
  • Provide detailed and effective communication to internal and external customers.
  • Clearly and concisely articulate problems and solutions for issues to clients through various forms of communication.
  • Member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met. To provide the required coverage, must be willing to work other shifts including weekends, holidays, and overtime.
  • Participate and lead various client projects intended to continually improve/upgrade technology infrastructures.
  • Review, create and execute test plans to meet project requirements for assigned components.
  • Provide technical solutions to complex hardware/software problems.
  • Design, plan and implement solutions using the latest technology.
  • Conduct throughput analysis, problem solving, root cause analysis, and infrastructure planning.
  • Identify and communicate potential opportunities for cross-selling to the sales team.
  • Provide high quality content deliverables using the appropriate document templates.
  • Ensure solution is implemented as designed to the customer's satisfaction and approval.
  • Ability to follow through with tasks, projects, and troubleshooting.
  • Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management.
  • Perform scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training, etc.).
  • Handle several tasks simultaneously (ie: pre-sales, troubleshoots, responds to emergencies).
  • Communicate with Engineering Manager on all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes).
  • Respond to all customers professionally and courteously and relays any customer questions or concerns to manager.
  • Understand SLAs in a production environment and proactively strive to meet the commitments.
  • Collaborate and support cross-functionally with Customer Success, Project Management, R&D, and Sales.
  • Develop, document, maintain and contribute to written proposals, technical documentation, procedures, templates, and training.
  • Review assigned service requests daily, follow up and provide status updates to clients; ensure data pertaining to the status of service request is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog.
  • Work directly with Project Managers to update project plans and communicate project status.
  • Address and update customer incident tickets and change orders, providing internal management and customer account managers with status information.
  • Work with account management personnel to participate in conference calls and perform tasks in support of the client relationship.
  • As requested, assist in pre-sales support activity.
  • Research and make recommendations on infrastructure products, services, and standards in support of procurement and development efforts.
  • Mentor and support peers within your team and cross-functionally within CDW.
  • Attend training sessions, and obtain industry related certifications as determined by management.
  • Adhere to time compliance and time entry guidelines.

What we expect of you:
  • Bachelor's degree and 3 years in applicable Storage Solution; OR
  • 7 Years total IT Engineering Experience, including 3 years of NetApp or Pure Storage support experience.
  • NetApp Certified Data Administrator (NCDA) or equivalent preferred or obtain within 1 year.
  • Expertise in NetApp ONTAP, FibreChannel SAN architecture, design, implementation, and migration.
  • Understanding of NAS environments; user/group resolution, identity mapping, and permissions enforcement.
  • Experience with SnapMirror.
  • Experience with customer service, requirements gathering, problem-solving, and crisis escalation.
  • Experience with one or more infrastructure solutions: Networking, Enterprise Storage, Mainframe, Midrange, Windows/Unix/Linux, virtualization, monitoring, databases, or security tools.
  • Ability to build customer trust and confidence in CDW Managed Services, as well as a demonstrated ability to develop strong customer relationships and achieve high satisfaction.
  • Strong organization, analytical, and communication skills (verbal and written).
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Self-sufficient, team-oriented, and able to mentor peers.
  • Approachable, teachable and committed to continuous learning.
  • Strong time management and ability to meeting deadlines.
  • Ability to follow policies and procedures consistently.
  • Ability to understand and apply instructions, organize ideas, and use common sense in job performance.
  • Ability to travel as needed.
  • Commitment to CDW missions and values.
  • Pure Storage Certifications such as FlashArray Storage Professional or FlashBlade Storage Professional, a plus.
  • Experience with Pure FlashArray and FlashBlade, a plus.
  • Managed Services Experience, a plus.


Pay range: $69,000 - $106,380 depending on experience and skill set
Annual bonus target of 10% subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials

About CDW Corporation

CDW is a provider of IT solutions for business, government, education, and healthcare. It features dedicated account managers who help customers choose the right technology products and services to meet their needs. The company’s solution architects offer expertise in designing customized solutions, while its advanced technology engineers assist customers with the implementation and long-term management of those solutions. Headquartered in Vernon Hills, Illinois, With a balanced portfolio of 250,000 small-, medium- and large-sized customers, CDW generated net sales of $10.1 billion in 2012, and employs more than 6,800 coworkers in 25 locations across the U.S. and Canada. Founded in 1984 by entrepreneur Michael Krasny, CDW pioneered the business model that melds personalized business-to-business technology distribution with advanced technology services. Today, CDW is ranked No. 31 on Forbes’ list of America’s Largest Private Companies and No. 267 on the FORTUNE 500 list of America’s top companies.

CDW Corporation Careers

Join the vibrant team at CDW Corporation, a leading provider of technology solutions and services, where innovation, leadership, and growth are at the heart of what we do. As a powerhouse in the tech industry, CDW Corporation offers unparalleled job opportunities to both seasoned professionals and those at the start of their careers.

Work You’ll Do

At CDW Corporation, you’ll be part of a culture that cherishes diversity, innovation, and leadership. Our team is composed of over 10,000 strong, dedicated professionals who lead the way in technology and consulting services. We are committed to helping some of the world’s most well-known companies navigate their digital transformation journeys.

Explore Professional Growth and Development

CDW Corporation is not just a company; it's a place where you can shape your future. With a variety of career paths available, your professional growth is supported by robust training programs, diversity training, and opportunities for leadership development. We believe in fostering a culture where innovation thrives and where our employees are encouraged to develop new skills and gain valuable experiences.

Internship Programs

Kickstart your career with CDW Corporation’s dynamic internship programs. These opportunities allow you to apply your skills in real-world scenarios, ensuring you gain the experience and insights needed to excel. Our internships are designed to transform students into professionals by involving them in projects that promote problem-solving, networking, and professional growth.

Join Our Team

Discover the wide range of job opportunities at CDW Corporation, from technology to business management. Each position offers a chance to work on transformative technology solutions while building a career that aligns with your passions and skills.

Benefits of Working at CDW Corporation

Choosing to work at CDW Corporation means opting for a career that comes with competitive benefits designed to support you and your family. These include health, dental, and vision insurance, employee wellness programs, and generous retirement plans. Our commitment to employee well-being is reflected in every aspect of our corporate structure.

Inclusive Hiring Process

Our hiring process is designed to be transparent and inclusive, ensuring that all candidates, regardless of background, feel valued from the initial interview through to potential employment. We look for passionate, curious, and innovative team players who are ready to drive change. Prepare your resume, sharpen your interview skills, and get ready to join a team that’s at the forefront of the technology sector.

Stay Connected

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Explore Jobs at CDW Corporation

Search open positions that match your skills and interests on our careers page. Whether you’re looking to contribute your experience or start fresh, CDW Corporation offers a path for you. [SEARCH CDW JOBS] Join CDW Corporation and be part of a team that values professionalism, opportunity, and innovation. Let’s shape the future together!
Learn more about CDW Corporation
Size
13,900 employees
Market Cap
$24.1 billion
Industry
Information Technology
Net Income
$788.4 million
Founded
1984
5 Year Trend
+8.8%
Revenue
$18.4 billion
NASDAQ
CDW
* Ladders Estimates

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