Engineer Field Services - Biomonitoring/Biocontrol Instruments

Merck Group • $66K — $101K *
Bedford, MA 01730In-Person
Pharmaceuticals & Biotech
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High School Diploma or GED required
  • 2+ years experience with basic hand, power, and electrical measuring tools
  • 2+ years experience in instrument or machinery maintenance
  • 2+ years using Microsoft Office applications
  • 2+ years in a detail-oriented, collaborative environment with basic IT skills
  • Valid US Passport or ability to obtain prior to employment
  • Valid US State Driver's license

Responsibilities

  • Provide professional service including installations, preventative maintenance, repairs, and calibration
  • Service a range of scientific instrumentation at customer sites
  • Accurately complete Work Orders and related documentation
  • Provide customers with Service Reports and Instrument Calibration and Performance Reports
  • Maintain timely and professional communication with customers
  • Meet business expectations for response time and customer satisfaction
  • Ensure tools and test equipment are properly maintained

Benefits

  • Health insurance
  • Paid time off (PTO)
  • Retirement contributions
  • Sales or performance-based bonuses
  • Perquisites
Full Job Description
Your Role:

At MilliporeSigma, as a Field Service Engineer, you will be building customer rapport while providing top notch services to our customers. The position is based at our Bedford, MA location and when not in the field at customer sites, you will be in the Bedford, MA Repair Center working alongside the Repair Center staff completing the same duties in-house.
  • Provide professional service on a timely basis including installations, preventative maintenance, repairs, and calibration following defined procedures and respecting customer on-site rules and regulations. Response time for service can range from 24 hours on-site to up to 4 weeks.
  • Service at customer sites of scientific instrumentation manufactured or represented by MilliporeSigma including BioMonitoring-Biocontrol instruments. Service may be expanded to include Immunoassay instruments and Laboratory Water Purification Systems.
  • Accurate and detailed completion of Work Orders and related documentation.
  • Provide customers with appropriate documentation of work completed, including but not limited to Service Reports and Instrument Calibration and Performance Reports.
  • Maintain timely, courteous, effective, and professional communications between all customers, internal and external.
  • Meet business expectations including response time, work order completion rates, and customer satisfaction survey results.
  • Maintain tools and test equipment in proper working order and calibration.
  • Submission of expense reports every two weeks for travel.
  • Assist with training other team members as needed.


This position includes travel up to 30-40% of the time, chiefly in the US with occasional travel to Canada and internationally. Travel is usually planned 3-4 weeks in advance but occasionally may be required on shorter notice. Sometimes local, but usually 1-3 days overnight travel in the United States or Canada. Some training may require travel to Europe for 5-6 days. This role may also include work or travel outside of normal business hours occasionally as business needs dictate.

Physical Attributes:
  • Moving and/or lifting up to 60 lbs., with assistance
  • Standing, bending, stooping, climbing, sitting, and kneeling
  • Utilizing hand-eye coordination, manual dexterity


Who You Are

Minimum Qualifications:
  • High School Diploma or GED
  • 2+ years of experience with the use of basic hand, power and electrical measuring tools
  • 2+ years of experience in instrument or machinery maintenance
  • 2+ years using standard computer applications (Microsoft Office suite)
  • 2+ years of experience working in a detail-oriented, collaborative business environment using basic IT skills (i.e. ability to use the computer for inter-equipment communications, uploading software from computer to the instruments, use of iPad and iPhone, etc.)
  • Valid US Passport or ability to obtain prior to employment
  • Valid US State Driver's license


Preferred Qualifications:
  • Associate or Bachelor's degree in Engineering or equivalent instrumentation/electronics background and chemistry knowledge in the Life Science/Pharma/Food & Beverage safety fields
  • Ability and willingness to learn to use the SAP, Oracle, Salesforce and ServiceMax business applications that are integral to the daily completion of assigned tasks
  • 1+ years Life Science/Pharma/Food & Beverage instrumentation experience
  • 1+ years field service experience and/or field technician experience
  • Effective written and verbal communication skills
  • Aptitude and ability to handle difficult customers and situations


Pay Range for this position: $32.00 - $49.00/hour

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.

RSREMD

About Merck Group

Merck Group Careers

There has never been a more opportune time to join Merck Group, a leading science and technology company in healthcare, life science, and performance materials. Merck Group offers a plethora of job opportunities that cater to a variety of skills and professional aspirations, making it an ideal environment for both seasoned experts and those at the start of their career journey.

Work You’ll Do

At Merck Group, every team member contributes to breakthrough innovations in healthcare, life sciences, and electronics. The company's commitment to diversity and innovation fuels its leadership in various sectors, driving growth and transformation globally. Merck Group’s career paths are diverse, offering positions that challenge individuals to use their skills in new ways every day, supported by robust training programs and development opportunities.

Explore Job Opportunities and Growth

Merck Group is not just about jobs; it's about building a career. With a vast array of positions, from research and development to marketing and sales, the company is keen on hiring and nurturing talent to lead industry transformation. Merck Group’s dedication to professional growth is evident in its comprehensive benefits package and performance management processes that aim to maximize individual potential.

Internship Programs

Starting with an internship at Merck Group can be a pivotal step in securing a prosperous career. Interns gain invaluable industry experience, working alongside seasoned professionals and engaging in projects that offer real-world applications of their studies. Internships often lead to full-time employment opportunities, providing a seamless transition from education to professional employment.

Inclusive Culture and Leadership

Merck Group is proud of its inclusive culture that embraces diversity and fosters an environment where all employees can thrive. The company’s leadership is committed to creating a workplace where diverse ideas lead to innovative outcomes. Merck Group also offers diversity training to ensure all team members are equipped to contribute to the company’s inclusive goals.

Networking and Professional Development

Employees at Merck Group are encouraged to engage in networking and professional development activities that enhance their career trajectories. The company hosts various networking events, workshops, and seminars that are designed to hone skills and foster connections within the industry. Leadership development programs are also a cornerstone, preparing employees for future roles of increased responsibility.

Stay Connected with Merck Group Careers

Interested candidates can explore open positions that match their skills and interests through the Merck Group careers page. The company values curious, creative, and solution-driven team players who are eager to make an impact.

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READ CAREERS BLOG

Merck Group is continuously looking for individuals who are ready to drive innovation and lead in the global marketplace. Whether through full-time positions, internships, or leadership roles, Merck Group offers a career path filled with opportunities for growth, learning, and leadership.
Learn more about Merck Group
Industry
Pharmaceuticals & Biotech
* Ladders Estimates

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