ServiceNow

Engagement Mgr

ServiceNow • $192K — $336K *
Kirkland, WA 98034In-Person
Business Services
11 - 15 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 15 years of progressive experience in a professional services organization
  • Experience integrating AI into work processes and decision-making
  • Ability to travel up to 50%
  • Creative and entrepreneurial mindset for independent program management
  • Proven success in analyzing and resolving complex issues
  • Strong collaborative and cross-functional teamwork skills
  • Excellent written and verbal communication skills
  • ServiceNow certification in aligned workflow

Responsibilities

  • Lead the delivery team throughout the engagement, collaborating with services partners.
  • Manage engagement governance, including timeline, scope, risk, and financials.
  • Collaborate with sales and customer teams to understand business challenges and deliver value.
  • Align deliverables with business objectives to ensure customer success.
  • Act as a thought leader, applying NowCreate methodology for successful project delivery.
  • Serve as the single point of contact for communication and decision-making.
  • Coach and mentor team members to achieve engagement deliverables.
  • Identify gaps between actuals and planned outcomes, proposing solutions for resolution.

Benefits

  • Health plans including flexible spending accounts
  • 401(k) Plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Matching donations program
  • Flexible time away plan
  • Family leave programs
Full Job Description
Job Description

What you get to do in this role:

The Engagement Manager is accountable for the on time, on budget delivery of the defined solution scope to meet the customer's desired business outcomes. This requires the EM to execute the project following ServiceNow's leading practice methodology, NowCreate working in collaboration with the customer project team and any involved partner, ensuring proper governance is followed to gain stakeholder support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they are clear on the planned tasks, tracking actual progress and managing deviations through appropriate measures.

What you will do:
  • Leads the delivery team throughout the engagement, often in collaboration with a services partner.
  • Manages the engagement governance, timeline, scope, risk, change management, resourcing, reporting and financials.
  • Collaborate with the Sales Account Team, partner and customer to understand the customer and the engagement; including business challenges, key stakeholders, issues and business value being delivered.
  • Understands the business objectives and aligns the deliverables accordingly.
  • Act as a thought leader, applying expertise from the Now Create methodology and prescriptive guidance to drive successful delivery of the engagement, including long term customer success.
  • Accountable for communication and acts as the single point of contact to facilitate collaboration, decision making and customer buy-in on proposed solutions.
  • Coaches, mentors and managing Customer Outcomes and/or Partner team members to achieve the engagement's deliverables and enable the customer's desired business outcomes.
  • Typically manages multiple projects simultaneously
  • Identify gaps between actuals and plan of record, propose solutions and drive resolution.
  • Leads the delivery team through large, complex programs, often with multiple workstreams and in collaboration with a services partner
  • Supports Business Development efforts for multi-million-dollar engagements
  • Manages the largest and most complex programs for Customer Outcomes Strategic Accounts


Qualifications

To be successful in this role you should have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 15 years progressive experience as part of a professional services organization
  • Ability to travel up to 50%
  • Creative, high energy, entrepreneurial spirit with comfort running initiatives and program independently within a "start-up paced" environment
  • Demonstrated success driving complex issues through analysis and resolution
  • Experience working collaboratively and cross-functionally
  • Excellent written and verbal communication skills
  • ServiceNow certification in aligned workflow

For positions in this location, we offer a base pay of $192,400 - $336,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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