Details
About the job:Engagement Manager - Marketing Technology & Digital Commerce
Sogeti USA - a part of CapGemini is seeking an experienced Engagement Manager to lead one of our largest and most strategic retail digital transformation programs. This individual will serve as the onsite leader for a multi-year Marketing Technology implementation, partnering closely with client executives, Adobe, and Sogeti USA/Capgemini leadership.
This role requires a seasoned consulting professional with deep Marketing Technology (MarTech), Digital Commerce, and Retail industry experience. The Engagement Manager will be responsible for executive stakeholder management, delivery leadership, program governance, commercial oversight, and cross-functional coordination across multiple implementation workstreams.
This is not a traditional project management role. We are looking for someone who understands modern digital marketing platforms, customer experience, ecommerce, content management, and enterprise digital transformation.
Daily onsite presence is required.
Required ExperienceCandidates must have:- 10+ years of Engagement Management experience.
- 7+ years managing enterprise digital transformation programs.
- Proven experience leading Marketing Technology implementations.
- Proven experience leading Digital Commerce or Ecommerce transformation initiatives.
- Strong Retail industry experience.
- Experience working directly with executive business stakeholders.
- Experience managing global delivery teams.
- Experience managing multi-million-dollar enterprise programs.
- Strong commercial and financial management experience.
- Experience coordinating multiple vendors and strategic partners.
Mandatory Domain ExpertiseCandidates should possess strong experience in several of the following areas:- Marketing Technology
- Adobe Experience Cloud
- Adobe Experience Manager (AEM)
- Adobe Workfront
- Adobe Journey Optimizer
- Adobe Real-Time CDP
- Adobe Analytics
- Customer Data Platforms
- Marketing Automation
- Personalization
- Customer Journey Orchestration
- Digital Asset Management
- Content Supply Chain
- Digital Analytics
Digital CommerceCandidates should have experience with modern ecommerce ecosystems including:- Enterprise Ecommerce Platforms
- Product Information Management (PIM)
- Product Content Management
- Search and Merchandising
- Product Detail Pages (PDP)
- Product Listing Pages (PLP)
- Headless Commerce
- API-driven Commerce Architecture
- Omnichannel Customer Experience
- Order Management integration
- Retail Merchandising systems
- Digital Merchandising
- Customer Experience Optimization
Primary Responsibilities- Executive Client Leadership
- Serve as Sogeti USA/Capgemini's primary onsite executive representative.
- Build trusted relationships with executive leadership across Marketing, Digital, Ecommerce, IT, Enterprise Architecture, and Product organizations.
- Lead executive governance meetings and steering committees.
- Drive executive decision-making and issue resolution.
Program LeadershipLead delivery across multiple workstreams, including:- Marketing Technology
- Adobe Experience Cloud
- Content Management
- Digital Asset Management
- Ecommerce
- Customer Data Platform
- Personalization
- Analytics
- Organizational Change Management
- Process Transformation
Delivery Governance- Manage overall program execution.
- Drive integrated planning across onsite, offshore, and remote teams.
- Manage program financials, risks, dependencies, and quality.
- Coordinate Sogeti USA/Capgemini, Adobe, client teams, and third-party partners.
Executive Communications- Prepare executive presentations.
- Deliver program status to client leadership.
- Communicate risks, mitigation plans, and strategic recommendations.
- Translate technical challenges into business outcomes.
Commercial Leadership- Manage financial performance of the engagement.
- Support account growth opportunities.
- Identify follow-on implementation opportunities.
- Partner with account leadership to expand Sogeti USA/Capgemini's footprint.
Preferred QualificationsExperience with one or more of the following:- Adobe Experience Cloud implementations
- Headless Commerce
- Salesforce Commerce Cloud
- commercetools
- Shopify Plus
- SAP Commerce Cloud
- Oracle Commerce
- Contentstack
- Bloomreach
- Dynamic Yield
- Algolia
- Braze
- Treasure Data
- Google Cloud Platform
- Azure
- Agile program leadership
- SAFe
- Prosci Change Management
Leadership CharacteristicsThe ideal candidate will demonstrate:- Executive presence
- Exceptional client relationship skills
- Ability to influence C-level stakeholders
- Strong consulting mindset
- Excellent communication and presentation skills
- Ability to lead large cross-functional organizations
- Strong negotiation and conflict resolution skills
- Results-oriented leadership style
- Ability to thrive in fast-paced enterprise transformation programs
Success ProfileThe successful Engagement Manager will:- Become the trusted advisor to client executive leadership.
- Successfully lead a complex, multi-year Marketing Technology and Digital Commerce transformation.
- Drive collaboration across Sogeti USA/Capgemini, Adobe, and client teams.
- Deliver exceptional client satisfaction.
- Identify and expand strategic growth opportunities.
- Strengthen Sogeti USA/Capgemini's long-term partnership with client.
Education:- Bachelor's or Master's degree in Computer Science, Software Engineering, Information Systems, Business Administration, or a related field.
Life at Sogeti - Sogeti supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
- Flexible work options
- 401(k) with 150% match up to 6%
- Employee Share Ownership Plan
- Medical, Prescription, Dental & Vision Insurance
- Life Insurance
- 100% Company-Paid Mobile Phone Plan
- 3 Weeks PTO + 7 Paid Holidays
- Paid Parental Leave
- Adoption, Surrogacy & Cryopreservation Assistance
- Subsidized Back-up Child/Elder Care & Tutoring
- Career Planning & Coaching
- $5,250 Tuition Reimbursement & 20,000+ Online Courses
- Employee Resource Groups
- Counseling & Support for Physical, Financial, Emotional & Spiritual Well-being
- Disaster Relief Programs
