IQVIA

Engagement Manager, Client Transition

IQVIA • $86K — $239K *
Wayne, PA 19087In-Person
Business Services
Less than 5 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • Experience in client services or account management
  • Proven people management experience
  • Strong technical aptitude and rapid learning capability
  • Experience training teams and/or clients
  • Excellent communication and stakeholder management skills
  • Experience with data or technology-driven solutions preferred

Responsibilities

  • Lead, coach, and develop a high-performing client services team
  • Build strong relationships with clients as a trusted partner
  • Translate client needs into actionable solutions
  • Serve as an escalation point for complex client issues
  • Drive adoption of data and technology solutions
  • Monitor performance metrics to ensure quality outcomes
  • Collaborate with cross-functional teams for client success
  • Identify and implement process improvements

Benefits

  • Opportunity to shape client engagement strategies
  • Collaborative environment with cross-functional teams
  • Influence client strategy and service delivery outcomes
  • Impactful role in driving innovation and technology adoption
Full Job Description
Position Summary

The Engagement Manager, Client Transition leads client transition initiatives related to IQVIA next-generation data assets. This role serves as a consultant responsible for driving transition execution, managing stakeholder relationships, supporting change management, and helping ensure successful adoption of IQVIA data assets and services.

Key Responsibilities

Client Transition Leadership
  • Support client transition activities involving IQVIA next-generation data assets, including national and subnational assets and future patient-level assets.
  • Implement transition plans and manage implementation activities through completion.
  • Monitor transition milestones and track open items through completion.


Cross-Functional Leadership
  • Partner with Go-to-market, Project Management, Product Management, Commercial, Client Services, Data Operations, and Development Teams.
  • Provide guidance and recommendations regarding transition planning, data utilization, adoption strategies, and operational readiness.


Issue Resolution & Escalation Management
  • Resolve complex client data issues and coordinate second-line support with the appropriate internal teams.
  • Partner across internal functions to drive timely and practical issue resolution.


Client Relationship Management
  • Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets.
  • Serve as a trusted transition partner throughout the client lifecycle.
  • Provide practical updates regarding transition status, open items, and next steps.


Change Management
  • Identify barriers to adoption and drive internal and external stakeholder alignment throughout the transition process.
  • Support clients through operational and organizational changes related to new data assets and reporting solutions.


Process Improvement
  • Identify opportunities to improve transition processes and enhance client experience.
  • Document repeatable steps, status updates, and lessons learned to support future transitions.


Qualifications
  • Bachelor's degree or equivalent experience.
  • 5-8 years of relevant delivery management, client consulting, pharmaceutical commercial operations, project management, change management, account management, or related experience.
  • Knowledge of IQVIA National and/or Subnational products and services and/or pharmaceutical reports.
  • Problem-solving skills and ability to understand complex client needs, processes, and data concepts.
  • Experience interacting with complex Large Pharma, Midsize Pharma, or Emerging Biopharma accounts across multiple stakeholders.
  • High learning agility.
  • Ability to travel to client sites as needed.


Preferred Qualifications
  • Ability to work effectively in a matrix environment across IQVIA and client stakeholders.
  • Ability to understand complex concepts and processes while multitasking, managing time, and prioritizing written and oral communication skills.
  • Strong business acumen.
  • Proficiency in Microsoft application tools (Microsoft Excel, PowerPoint), Smartsheet, and visualization tools.


The potential base pay range for this role, when annualized, is $86,000.00 - $239,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

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Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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