Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.
If you're passionate about sustainability, take this opportunity to join a team of professionals connected and motivated by a common commitment to the environment and furthering clean energy initiatives in our region. Within this high-growth, fast-paced, and entrepreneurial environment, you get the opportunity to make an immediate impact on reducing carbon emissions in our region.
This position is responsible for providing project and program management to residential and commercial customers for the Electric Vehicle (EV) Charging Program. The Energy Efficiency Consultant, EV Implementation supports the development, promotion and implementation of EV initiatives to meet established goals under the direction of the Supervisor and/or Manager of Electric Vehicle Implementation. This position is also responsible for all reporting required by state regulators and oversight of project installers and partner organizations involved in this program. To support program participants, this position will engage with customers, installers, and communities, as well as manage program payments, approve program applications, and assist in the process of continuously improving program operations.
Essential Functions- Directly processes customer applications and customer payments, or coordinates with third-party vendors to deliver rebates for the residential, fleet, multifamily, and Direct Current Fast Charger (DCFC) EV Charging Program within Service Level Agreements. Program delivery includes adopting all Eversource established procedures and regulatory requirements.
- Ensures compliance with and recommends appropriate updates to leadership to implement cost-effective program, policies, procedures, and processes.
- Works with internal and external stakeholders to refine optimal electric vehicle charging strategies to meet key program objectives.
- Works with industry stakeholders and local communities across Eversource territory to raise awareness of EV Charging Program.
- Stay up to date on the managed charging capabilities of electric vehicle supply equipment (EVSE), vehicle onboard telematics, and aftermarket onboard diagnostic port or dongle equipment.
- Work with EVSE and vehicle original equipment manufacturers (OEMs) to integrate their equipment into the Program and Distributed Energy Resource Management System (DERMS).
- Coordinates with management to assist with Program financial and operational performance reporting, including key performance indicators, budgeting, forecasting, and regulatory reporting, as needed.
- Works cross functionally with Eversource colleagues to develop and implement enhanced procedures for continuous process improvements for the EV Programs.
- Collaborates on RFPs for selection of outside vendors to help administer EV program, as applicable.
- Interacts with customers and resolves concerns and complaints as necessary.
- Assists in the development of customer education materials with a particular emphasis on consumer protection and low-income participation.
- Fosters and supports the development of a company culture that promotes high customer satisfaction.
QualificationsTechnical Knowledge/Skills:
- Requires working knowledge of clean energy policy and program management. Also requires knowledge of budgeting and financial reporting best practices. Ability to use PC desktop applications with proficiency (i.e., Word, Excel, PowerPoint, etc.). Requires strong communication and interpersonal skills.
- Understanding of electric vehicle charging and utility DR and peak demand reduction programs and load profiling.
Education:
- Bachelor's Degree in Engineering, Business, Public Policy, Financial, related disciplines, or equivalent experience.
Experience:
- Three (3) plus years of relevant experience in technical sales, project management, engineering, managing complex, high-volume customer-facing programs.
Competencies:Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability
Compensation and Benefits: Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
$96,460.00-$107,180.00
Worker Type:Regular
Number of Openings:1
Emergency Response:Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
