Salary: $80,000.00 - $90,000.00 Annually
Location : Lexington County, SC
Job Type: FTE - Full-Time
Job Number: 191276
Agency: Department of Behavioral Health and Developmental Disabilities
Division: Central Office
Opening Date: 08/07/2026
Closing Date: 8/21/2026 11:59 PM Eastern
Class Code:: AM55
Position Number::
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Grade: TEC07

Job Responsibilities
Are you passionate about making a real difference in people's lives? Join our team at the SC Department of Behavioral Health and Developmental Disabilities (BHDD) where we are dedicated to providing compassionate and accessible care to our community. We are seeking an IT Endpoint Regional Manager (Midlands) who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.
This position is located at the SC Department of Behavioral Health and Developmental Disabilities (BHDD), Crafts Farrow 7901 Farrow Road Columbia, SC 290203.

As the IT Endpoint Regional Manager for the Midlands region, you will manage the Endpoint Support team of end-user support technicians in the Midlands region for BHDD, ensuring support is provided efficiently and effectively. Analyzes, documents, reviews, and updates procedures for implemented endpoint technologies. Develops strategies, standards, and procedures for use by the service desk and computing support technicians, and manages assigned endpoint technology and Infrastructure projects.

Responsibilities for the IT Endpoint Regional Manager (Midlands) include:

• Supervise staff to include preparing performance planning and evaluation documents and related personnel paperwork. Coach, counsel and train employees. Establish and monitor work processes, implement management policies and Initiatives, promote teamwork, and ensure regional endpoint staff are trained and accountable for assigned support work.
• Manage the Midlands Region Endpoint Support Team. Provide oversight and operational management of endpoint support tickets; plan and document support procedures; guide team members in remote support tools, imaging, on-site troubleshooting, coordination with the Service Desk, escalation of Issues, timely resolution, and improvements to customer support.
• Coordinate, compile, develop, and maintain documented processes and procedures for implemented endpoint technologies as they relate to endpoint support. Collaborate with support technicians and the Service Desk to identify needed documentation, ensure accurate process documentation, and train support technicians and service desk team members as needed.
• Perform operational support and debugging and serve as liaison between support technicians, engineers, system administrators, and application vendors for escalated support issues. Research, elevate, and implement approved measures to increase security, reliability, and confidentiality of endpoint solutions and coordinates customer support Issues with agency representatives.
• Operationally manage endpoint technologies to ensure infrastructure, software, and system configurations are maintained. Monitor, research, elevate, schedule, and Implement approved upgrades, patches, and configuration changes; follow change management policy; meet project deadlines; and research improvements to ticketing workflows and support processes.

Minimum and Additional Requirements

• A bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field.
• Experience in telecommunications, data processing and/or information technology. Relevant experience may substitute for the bachelor's degree on a year-for-year basis.

Additional Requirements

• Demonstrated experience leading endpoint support, desktop support, service desk coordination, or related IT support operations. Experience should include supervision or lead coordination of technical staff, ticket triage, customer service, endpoint Imaging/deployment, troubleshooting, documentation, and coordination with infrastructure, security, application, and vendor teams.
• This position is essential for regular dally buslness operations and may be required to report to work during emergency situations or hazardous weather events as directed by management.
• Position may require travel to BHDD facilities, routine driver duties, evening/weekend work, on-call or call-back support, use or a mobile communications device, and lifting or moving endpoint equipment up to 50 lbs.

Preferred Qualifications

• Supervisory experience In a multii-site enterprise IT environment
• Experience with IT service management / ticketing tools
• Microsoft 365, Windows, endpoint management, imaging, remote support, and asset/inventory processes; and ITIL Foundation, CompTIA A+/Network+/Security+, Microsoft endpoint-related, or project management certification.
• Bilingual abilities in English and Spanish (or another language) are a plus.

Additional Comments

Post hire, employees must have:

• Knowledge of the principles and techniques of plannlng programs and work activities In an Information technology environment.
• Ability to plan and supervise the implementation of short- and long-range information technology-based activities and objectives.
• Ability to plan, organize, direct, and review the work of technical personnel.
• Ability to establish and maintain working relationships with users, technical staff, management, vendors, and others.
• Knowledge of the needs and priorities of the agency.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available
• Retirement benefit choices *
  • State Retirement Plan
  • State Optional Retirement Program

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01

Have you ever been employed by the SC Dept. of Behavioral Health and Developmental Disabilities - Office of Mental Health (OMH) (formerly SC Department of Mental Health)?

• Yes
• No

02

If you have ever been convicted of a misdemeanor or felony criminal offense (other than in a Juvenile Court), you MUST list this information (unless you have taken steps to expunge your record.) This includes fraudulent checks, driving under suspension, disorderly conduct, shoplifting, etc. *Please note that conviction of a criminal offense does not bar you from employment in all cases; each conviction is evaluated individually. However, failure to list convictions is considered falsification of the application and WILL BE grounds for termination, if hired. It is your responsibility to know what is on your criminal record. If you have charges on your record that appear without a court disposition (result) you may be asked to provide that information if selected for employment. If you have questions, please inquire before you complete your application.PLEASE NOTE THAT NOT ANSWERING THIS QUESTION WILL DEEM YOUR APPLICATION AS INCOMPLETE AND IT WILL NOT BE CONSIDERED.Please indicate your understanding to this statement by checking the box below.

• Checking this box indicates my understanding to the above referenced statement.

03

Did you graduate from an accredited college/university with at least a bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field and have experience in telecommunications, data processing and/or information technology?

• Yes
• No

04

If you do not have at least a bachelor's degree from an accredited college / university in communications, business administration, Information technology, mathematics, statistics, management Information science or a related field, do you have relevant experience that may substitute for the bachelor's degree on a year-for-year basis?

• Yes
• No

05

Do you have demonstrated experience leading endpoint support, desktop support, service desk coordination, or related IT support operations? (Experience should include supervision or lead coordination of technical staff, ticket triage, customer service, endpoint Imaging/deployment, troubleshooting, documentation, and coordination with infrastructure, security, application, and vendor teams.)

• Yes
• No

06

Please indicate your salary requirements (please be specific and not put "negotiable" or "open").
Required Question