We are seeking a highly skilled and motivated
End User Computing (EUC) Engineer to support and enhance our enterprise end-user environment. This role is responsible for the design, deployment, maintenance, and support of end-user devices, operating systems, and productivity tools, ensuring a seamless and secure user experience across the organization.
The ideal candidate has strong expertise in both
hardware lifecycle management (laptops, desktops, peripherals) and
software deployment and support (OS, applications, endpoint management platforms).
Key ResponsibilitiesEndpoint Management & Deployment- Design, deploy, and maintain endpoint solutions for Windows, macOS, and mobile devices
- Manage device provisioning using tools such as Microsoft Intune, SCCM, or Autopilot
- Automate application deployment, patching, and updates
Hardware Lifecycle Management- Implement strategies for procurement, configuration, deployment, and decommissioning of end-user devices
- Work with vendors for escalated support when required
- Maintain asset inventory and lifecycle tracking
Application & OS Support- Install, configure, and support enterprise applications including Microsoft 365
- Troubleshoot OS-level and application issues
- Support software packaging and distribution
- Ensure compatibility and performance across devices
Security & Compliance- Enforce endpoint security standards
- Support vulnerability remediation efforts (e.g., CVEs, patch validation)
- Ensure devices meet corporate security and compliance policies
User Support & Experience- Provide Tier 2/3 escalation support for complex user issues
- Analyze trends and proactively improve user experience
- Develop user documentation and support processes
- Partner with Service Desk teams to improve resolution efficiency
Automation & Continuous Improvement- Develop scripts to automate administrative tasks
- Identify and implement process improvements
- Support migration initiatives
Qualifications- Bachelor's degree in IT, Computer Science, Computer Engineering, or equivalent experience
- 3+ years of experience in End User Computing or Desktop Engineering
- Strong experience with:
- Windows 10/11 administration and troubleshooting
- Endpoint management tools
- Microsoft 365 ecosystem
- Hands-on hardware troubleshooting and deployment experience
- Experience with PowerShell scripting for automation
- Solid understanding of:
- Active Directory / Azure AD (Entra ID)
- Group Policy
- Endpoint security best practices
Other Qualifications- Experience with Autopilot and modern device management
- Familiarity with Windows, macOS, and mobile device management (iOS/Android)
- Knowledge of virtualization or VDI (e.g. Windows365, Citrix)
- Experience supporting global environments and remote users
- ITIL framework familiarity
- Relevant certifications:
- Microsoft (MD-102, Endpoint Administrator Associate)
- CompTIA A+/Network+/Security+
Key Skills- Strong troubleshooting and root cause analysis skills
- Ability to work across both hardware and software domains
- Excellent communication and documentation skills
- Customer-focused mindset with attention to detail
- Ability to manage multiple priorities in a fast-paced environment
Typical Tools & Technologies- Microsoft Intune / Endpoint Manager
- SCCM / MECM
- Windows Autopilot
- Microsoft 365 (Teams, Outlook, OneDrive)
- PowerShell
- BitLocker, Defender, or equivalent security tools
- ServiceNow (or other ITSM tools)
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Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.
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