Salary: $95,000.00 - $110,000.00 Annually
Location : Thurston County - Tumwater, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2025-07476
Department: Dept. of Retirement Systems
Division: Administrative Services
Opening Date: 10/27/2025

Description
Are you a collaborative, service-minded leader who finds purpose in helping others succeed? Are you excited by opportunity to lead a talented and caring team that ensures thousands of employers across Washington deliver accurate and timely retirement information to their employees? And would you thrive in a role where flexibility, trust, and respect make it possible for you to do meaningful work and have work-life balance? If so, the Employer Support Services Manager role at the department of Retirement Systems could be the perfect next step in your career!

Duties
This recruitment will remain open until filled.Applicants who apply before Wednesday, November 12, at 8 AM PST will get first considerationThe hiring manager reserves the right to make a hiring decision at any time during the recruitment process.

The Opportunity:We are looking for an outstanding, supportive, and engaged leader to fill our Employer Support Services Manager position. The Employer Support Services unit is responsible for providing support and assistance to the over 1,400 employers who report retirement information to the Department of Retirement Systems (DRS) on behalf of their employees. The unit also administers the Old Age and Survivors Insurance (OASI) program for all state and local governments throughout Washington State.

This position leads and oversees the activities of a high-performing, fully-remote team that is the primary service link for employers who report information for the eight retirement systems, 15 retirement plans, and the Deferred Compensation Program administered by DRS. It also administers and oversees the OASI program for over 1,300 employers, ensuring the authorization and maintenance of Section 218 agreements for participating employers.

Some of what you'll do includes:

• Directing all aspects of employer support functions and activities, including developing and delivering accurate, timely and effective training, information, consultation and support for employers.
• Serving as the key advisor to the Assistant Director - Administrative Services Division on all matters concerning the employer community.
• Building and maintaining effective working relationships with the employer community, stakeholders, and employers payroll and HR staff.
• Enhancing the effectiveness of team members through setting performance expectations, timely performance appraisal, and professional development opportunities.
• Overseeing the creation and publication of Employer Notices and information.
• Overseeing the conduct of referenda on OASI coverage for individuals and managing the yearly billing of employers for program costs.
• Facilitating and ensuring ongoing and effective communication and interaction with the Social Security Administration and Internal Revenue Service.

Qualifications
What we're looking for (required qualifications):
Experience can be gained through various combinations of professional employment and volunteer/personal experience. Experience may be concurrent.

• Proven experience providing supportive and engaged leadership for a high-performing, full remote team, including setting goals and expectations, providing effective direction and feedback, promptly addressing issues, and conducting timely performance appraisals. Experience is typically gained through a minimum of five (5) years of full-time professional experience.
• Proven ability to communicate user requirements and plan for future business functions and technological needs.
• Demonstrated analytical, problem solving, decision making and consultative skills.
• Demonstrated skill and experience in developing and implementing complex training plans within a large geographical area and with a diversity of audiences.
• Ability to interpret and implement continuous quality improvement in all areas managed.
• Demonstrated proficiency in the use of Microsoft Word, Excel, Outlook and PowerPoint (version 2016 or newer); and
• Demonstrated proficiency in the following competency areas:

Communication
Effective conveys information in writing and through the spoken word, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience. Sees communication as a vital component of high performing teams.

Leading Others
Provides for and fosters a work environment that emphasizes the coaching, development, motivation, recognition and accountability of others. Sets clear goals and expectations, delegates work appropriately and values and uses feedback; demonstrates the courage to address performance problems and issues promptly. Treats team members equitably. Is seen as inquisitive and curious about the team's performance and asks questions to gain further understanding of what the team needs to be successful.

Coaching and Mentoring
Counsels and guides employees to use their talents and achieve their best. Provides information, instruction, feedback, suggestions, recognition and encouragement to maximize success on the job. Models successful behaviors, including work ethic and ethical standards.

Interpersonal Savvy
Relates well to all kinds of people both inside and outside the organization. Develops and maintains effective working relationships that encourage and support collaboration, knowledge sharing, communication and teamwork. Engages and inspires others; treats people with courtesy, sensitivity and respect, exemplifying professionalism, tact, and empathy.

Judgment
Displays balanced thinking that combines data-based analysis, experience and perspective while also considering decision impacts. Effectively weighs alternatives and makes decisions that incorporate facts, opinions, and other relevant information.

Managing Change
Understands the need for change and helps plan for and accommodate it as positively as possible. Is flexible and open to new ideas and encourages others. Assesses people and the organization for readiness prior to implementation, and evaluates behavior changes and employee reactions following implementation.

Analysis
Studies and reviews documents and information closely; readily identifies information that is not pertinent and understands when additional or verifying data is needed Uses data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions, and make recommendations/decisions.

Supplemental Information
Be sure to read this entire section - We promise, it'll be helpful!

How to Apply: Interested applicants who meet the qualifications and competencies in this announcement are encouraged to apply.

• To help us best understand your qualifications for this role, we encourage you to attach the following to your online application:
  1. A cover letter clearlydescribing how your knowledge, skills and abilities align with the job duties and qualifications of this position.
  2. A chronological resume outlining your experience to-date. Please keep in mind that professional or verifiable volunteer experience may be relevant.
• Be sure to complete all sections of the on-line application and answer all supplemental questions.The work history section of the on-line application should be completed fully. Application fields that say "see resume/attachment" will not be considered.Only those applicants whose background and experience most closely matches the desirable qualifications and competencies of this position will be considered for this opportunity.

References, Personnel File Review, and Background Checks

• If you are the preferred candidate for this position, a professional reference from your current or most recent supervisor will be required;
• If you are a current or recent state employee, we will also review your personnel file as part of our selection process;
• A job offer is contingent upon completion of a background check that includes a criminal record review.

Work Authorization

• Candidates who are offered a job with DRS must possess work authorization that does not require sponsorship by the employer for a visa now or in the future;
• DRS complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• DRS does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit
• Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.

Why Work for DRS? At DRS, we are one team. We administer eight public retirement systems, 15 retirement plans, and the Deferred Compensation Program, and we serve over 930,000 current and former public employees in Washington. Our customers include fire fighters, teachers and school employees, state and local government employees, and public safety and law enforcement officers.

Regardless of what our specific duties may be, we are all dedicated to one purpose: ensuring our members have the information, tools, expertise and services that ensure they receive the retirement benefits earned while in public service. We foster a diverse and inclusive environment where team members are fully engaged and supported in meeting (and exceeding) our customers' expectations. All DRS leaders are focused on providing the coaching, mentoring, resources and support that team members need to be successful.

DRS offers a generous benefits package that includes membership in the Public Employees Retirement System; health, dental and vision coverage and participation in the Deferred Compensation Program. Also, as a public service employee you may also be eligible for(See the Benefits tab at the top of this post for more information).

Other perks include:

• Flexible work schedules
• Infants at Work Program
• Tuition reimbursement
• Opportunities for professional growth
• Access to LinkedIn Learning
• Commitment to team member safety and wellness
• Community involvement and charitable giving opportunities
• Commute Trip Reduction Program
• Free Parking & and EV Chargers available

Veteran's Preference: Applicants wishing to claim Veteran's Preference should attach a copy of their DD214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or redact any personally identifiable information such as social security numbers and year of birth. For additional information on Veteran's Preference and guidance on how to determine if you are eligible,

The Washington State Department of Retirement Systems is an equal opportunity employer supporting diversity, equity and inclusion. DRS does not discriminate on the basis of age, sex, marital status, sexual orientation, gender identity, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental or physical disability or the use of a trained dog guide or service animal by a person with a disability.

If you need assistance with the online application or have questions regarding the recruitment, please contact Human Resource office at [email protected]. Persons of disability needing assistance in the application process, or those needing this announcement in an alternate format, may call the Human Resources Office at (360) 664-7309 or TTY Relay Service at 711.

Come join the DRS team!
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 07-21-2025
01

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
02

Do you have experience providing supportive and engaged leadership for a high-performing, full remote team, including setting goals and expectations, providing effective direction and feedback, promptly addressing issues, and conducting timely performance appraisals?This experience is typically gained through a minimum of five (5) years of full-time professional experience.

• Yes
• No

03

If you answered "Yes" to the previous question, please briefly describe your experience providing supportive and engaged leadership for a high-performing, full remote team, including setting goals and expectations, providing effective direction and feedback, promptly addressing issues, and conducting timely performance appraisals.Note: Copying this information from your resume or cover letter is perfectly acceptable!
04

Do you have experience and skill in developing and implementing complex training plans within a large geographical area and with a diversity of audiences?

• Yes
• No

05

If you answered "Yes" to the previous question, please briefly describe your experience developing and implementing complex training plans within a large geographical area and with a diversity of audiences. Please include where/how you gained this experience and how many years of experience you have.
06

How did you learn about this employment opportunity?

• Diversityjobs.com
• The DRS website
• E-mail/text notification from DRS
• From a DRS employee
• WorkSource
• College Career Site
• Handshake
• LinkedIn
• Indeed
• WA State Business Resource Group (VERG, RAIN etc.)
• From another source
• Career Fair
• Facebook
• The careers.wa.gov website

07

If you learned about this career opportunity from another source, please provide the name of the source.
08

If hired for this position, do you currently possess required documents to allow you to legally work within the United States? This link lists acceptable documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

• Yes
• No

09

Will you now or in the future require sponsorship for employment visa status? (e.g. H-1B, F1, TN, etc.) DRS is not an E-Verify agency)

• Yes
• No

10

Are you willing and able to undergo a criminal background check if you are the preferred candidate for this position? Information from the background check will not necessarily preclude employment but will be considered in determining suitability and competence to perform in this position.

• Yes
• No

11

In order to best assess your skills and experience, we kindly ask that you attach a resume and cover letter that clearly describes how your knowledge, skills and abilities align with the job duties and qualifications of this position. Please click below to indicate you have attached this documentation.

• Yes, I have attached a cover letter and a resume.
• No, I have not attached a cover letter and a resume.

Required Question