JP Morgan Chase & Co.

Employee Help Product Associate

JP Morgan Chase & Co. • $70K — $95K *
Wilmington, DE 19805In-Person
Enterprise Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 2+ years of experience in product management, project management, or related fields
  • Understanding of the product development life cycle from discovery to release
  • Experience in documenting requirements and tracking outcomes
  • Effective collaboration skills across product, technology, and service teams
  • Strong attention to detail and ability to thrive in a fast-paced environment

Responsibilities

  • Support development of product strategy and roadmap
  • Analyze product performance metrics to guide decision-making
  • Collaborate with teams to identify and develop solutions that meet user needs
  • Participate in product planning and assist in executing initiatives for successful launches
  • Engage with stakeholders to define user workflows and requirements
  • Utilize ServiceNow knowledge to enhance Employee Help solutions

Benefits

  • Opportunity for learning and growth in a dynamic environment
  • Chance to make a tangible impact on products and customer experiences
  • Working within a team that emphasizes cross-functional collaboration
  • Being part of a culture focused on diversity and inclusion
  • Contribution to shaping employee experience and firm culture
Full Job Description
Job Description

As a Product Associate in the Global Employee Help Product organization, you are an integral part of the team that innovates new product offerings and supports the end-to-end product life cycle. We are looking for a motivated, detail-oriented contributor to help design and deliver digital-led employee experiences through the ServiceNow platform.

In this role, you will partner with Product Managers and cross-functional teams (including Technology and Servicing) to help deliver critical employee experiences, You will assist with translating product strategy into clear requirements and day-to-day execution-supporting discovery activities, documenting user needs, coordinating dependencies, and contributing to high-quality delivery. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.

Job responsibilities

  • Supports the development of our product strategy and roadmap
  • Collects and analyzes metrics on product performance to inform decision-making
  • Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
  • Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
  • Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
  • Utilize knowledge of ServiceNow platform and utilize architects to optimize Employee Help solutions, staying knowledgeable on new features and best practices


Required qualifications, capabilities, and skills

  • 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
  • Foundational understanding of the product development life cycle (discovery, requirements, delivery, and release) and comfort working with data/metrics to inform decisions
  • Demonstrated ability to support product activities such as research/discovery, documenting requirements, coordinating delivery tasks, and tracking outcomes
  • Strong cross-functional collaboration skills; able to build effective working relationships with product, technology, and servicing partners
  • Strong attention-to-detail with an eagerness to learn in a fast-paced environment


Preferred qualifications, capabilities, and skills
  • Familiar with Oracle Human Capital Management (HCM)
  • Familiarity with ServiceNow and/or HR service delivery concepts (e.g., Life Cycle Events, Enterprise Onboarding, Employee Journey Management) is a plus


About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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