Employee Experience Design Lead - Hybrid

Cigna

$96K — $161K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • At least 4 years of experience in HR, employee experience, or organizational development.
  • Demonstrated experience with corporate or HR projects and initiatives.
  • Exceptional communication skills to convey ideas clearly and effectively.
  • Ability to juggle multiple priorities in a fast-paced setting.
  • Meticulous attention to detail with a strong emphasis on execution.
  • Willingness to travel up to 20%.
  • Bachelor’s degree preferred but equivalent experience is acceptable.

Responsibilities

  • Drive employee experience initiatives by translating feedback into actionable plans.
  • Conduct listening sessions and focus groups to understand employee sentiment.
  • Create resources to empower managers in responding to employee feedback.
  • Collaborate with leaders to design targeted engagement strategies aligned with business priorities.
  • Manage timelines and communications for activation campaigns across teams.
  • Develop communications that track feedback and communicate actions taken.
  • Monitor participation and outcomes for ongoing improvement and decision-making.

Benefits

  • Comprehensive health benefits including medical, vision, and dental from day one.
  • Well-being and behavioral health programs to support overall wellness.
  • 401(k) with company matching contributions.
  • Tuition reimbursement for continued education and professional development.
  • Minimum of 18 days of paid time off annually, plus paid holidays and leaves of absence.
  • Company-paid life insurance and eligibility for annual bonus plans.
Full Job Description

Join a team that is shaping how employees experience work every day. As an Employee Experience Design Lead, Advisor, you will help translate employee feedback into meaningful actions that strengthen engagement, improve outcomes, and create a more connected and engaged workplace. In this role, you will partner across HR and the business to activate insights, support leaders, and contribute to a culture where employees feel heard, valued, and empowered.

Responsibilities

  • Drive the execution of employee experience activation efforts by translating feedback into clear, actionable plans that improve engagement outcomes

  • Support targeted listening temperature checks, focus groups, and employee forums to capture real-time sentiment and insights

  • Support development and distribution of manager tools, resources, and messaging that help them effectively respond to employee feedback and lead engagement efforts

  • Partner with Sr. Design Leads, HRBPs, COEs, and business leaders to implement targeted engagement and recovery plans aligned to enterprise priorities

  • Coordinate and deliver activation campaigns, ensuring timelines, communications, and deliverables are aligned across stakeholders

  • Assist in developing clear and consistent communications that reinforce “what we heard” and “what we’re doing” to close feedback loops

  • Track participation, feedback, and outcomes to support continuous improvement and informed decision-making

  • Maintain strong organization of program activities, insights, and follow-up actions to ensure accountability and progress

Required Qualifications

  • Minimum 4 years of experience in HR, employee experience, engagement, or organizational development

  • Experience supporting programs, projects, or initiatives within a corporate or HR environment

  • Strong communication skills with the ability to translate ideas into clear, actionable outputs

  • Ability to manage multiple priorities and deliver results in a fast-paced environment

  • Strong attention to detail with a focus on follow-through and execution

  • Ability to travel up to 20%

Preferred Qualifications

  • Exposure to employee listening strategies, communications, or change initiatives

  • Experience supporting manager enablement efforts such as toolkits, talking points, or training materials

  • Ability to synthesize feedback and identify trends to inform actions and recommendations

  • Demonstrated collaboration with cross-functional stakeholders across HR and business teams

  • Bachelor’s degree or equivalent experience


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 96,800 - 161,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.


At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, .



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