Employee Experience Design Lead - Hybrid

Cigna

$96K — $161K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Minimum 4 years in HR, employee experience, or organizational development
  • Experience in programs or initiatives within corporate/HR settings
  • Strong communication skills to translate concepts into actionable outputs
  • Ability to manage multiple priorities in a fast-paced environment
  • Detail-oriented with a focus on follow-through and execution
  • Willingness to travel up to 20% of the time

Responsibilities

  • Drive employee experience activation by translating feedback into actionable plans
  • Support targeted listening initiatives to gather real-time employee sentiment
  • Develop manager resources to effectively respond to employee feedback
  • Collaborate with stakeholders to implement engagement and recovery plans
  • Coordinate activation campaigns ensuring alignment with timelines and deliverables
  • Create consistent communications to close feedback loops
  • Track participation and outcomes for continuous improvement

Benefits

  • Comprehensive health benefits from day one including medical, vision, and dental
  • 401(k) plan along with company paid life insurance
  • Tuition reimbursement for continued education
  • Minimum of 18 days of paid time off each year plus paid holidays
  • Leaves of absence and well-being programs
Full Job Description

Join a team that is shaping how employees experience work every day. As an Employee Experience Design Lead, Advisor, you will help translate employee feedback into meaningful actions that strengthen engagement, improve outcomes, and create a more connected and engaged workplace. In this role, you will partner across HR and the business to activate insights, support leaders, and contribute to a culture where employees feel heard, valued, and empowered.

Responsibilities

  • Drive the execution of employee experience activation efforts by translating feedback into clear, actionable plans that improve engagement outcomes

  • Support targeted listening temperature checks, focus groups, and employee forums to capture real-time sentiment and insights

  • Support development and distribution of manager tools, resources, and messaging that help them effectively respond to employee feedback and lead engagement efforts

  • Partner with Sr. Design Leads, HRBPs, COEs, and business leaders to implement targeted engagement and recovery plans aligned to enterprise priorities

  • Coordinate and deliver activation campaigns, ensuring timelines, communications, and deliverables are aligned across stakeholders

  • Assist in developing clear and consistent communications that reinforce 7what we heard8 and 7what we9re doing8 to close feedback loops

  • Track participation, feedback, and outcomes to support continuous improvement and informed decision-making

  • Maintain strong organization of program activities, insights, and follow-up actions to ensure accountability and progress

Required Qualifications

  • Minimum 4 years of experience in HR, employee experience, engagement, or organizational development

  • Experience supporting programs, projects, or initiatives within a corporate or HR environment

  • Strong communication skills with the ability to translate ideas into clear, actionable outputs

  • Ability to manage multiple priorities and deliver results in a fast-paced environment

  • Strong attention to detail with a focus on follow-through and execution

  • Ability to travel up to 20%

Preferred Qualifications

  • Exposure to employee listening strategies, communications, or change initiatives

  • Experience supporting manager enablement efforts such as toolkits, talking points, or training materials

  • Ability to synthesize feedback and identify trends to inform actions and recommendations

  • Demonstrated collaboration with cross-functional stakeholders across HR and business teams

  • Bachelor9s degree or equivalent experience


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 96,800 - 161,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.


At The Cigna Group, you9ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you9ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, .



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