Emergency Planning and Response Manager
Department: Security and Safety Operations
Role Type: Individual Contributor
What You'll Do- Lead the enterprise Emergency Response and Business Continuity Program to ensure the organization is prepared for incidents, crises, and disasters
- Strengthen business continuity plans through annual reviews, documentation, testing, and updates across business units
- Guide leaders and subject matter experts in developing practical emergency plans, clear response criteria, and well-defined responder responsibilities
- Improve organizational readiness by designing, scheduling, and evaluating emergency management and recovery training for staff
- Drive continuous improvement by facilitating lessons-learned reviews, evaluating plan performance, and implementing recommended changes
- Maintain regulatory and organizational compliance through accurate records, management reporting, annual NCUA documentation, and program oversight
- Optimize program resources by evaluating cost-effectiveness and planning capital and annual budget requirements for emergency response systems, projects, and services
Why You'll Love This Role- Make an enterprise-wide impact by helping protect employees, members, and critical operations
- Shape a high-visibility resilience program with direct influence on organizational preparedness and recovery
- Partner across business units, emergency management teams, recovery teams, leaders, and subject matter experts
- Turn real-world lessons into meaningful improvements that strengthen future response
- Build expertise across business continuity, emergency management, regulatory readiness, training, and strategic planning
Experience:Required
- 3-7 years of proven, directly correlated experience
- 2-3 years of experience influencing others to action
Preferred
- Emergency lead role with a medium to large organization
- Financial organization experience
Skills & Knowledge:Required
- Good and Proven Decision-Making and Analytical Skills
- PC Skills (Excellent working knowledge of MS Windows, MS Office, Share Point)
- Software system administration skills
- Rudimentary experience in developing workflows (such as in Power Apps)
- Proven Influencer Skills
- Excellent listening, written and verbal communication skills
Preferred
- Robust software system administration skills
- Experience in use of NOGGIN
Education:Required
- BS degree in business administration or equivalent with a heavy dose of information systems / technology coursework in the curriculum
Preferred
- BA/BS degree in Business Continuity Management, Security & Emergency Management Response, or Systems Administration
Licenses & Certifications:Required
- Business continuity professional certification
Preferred
- Associate of Emergency Management (AEM) certification, or equivalent
Schedule: Monday-Friday, 8:30 am-5:30 pm
Compensation Details:Paygrade: 2CF
The expected pay range for this position is $94,764 - $96,195 annually.
Credit Human is committed to equitable and transparent compensation practices. Final compensation is determined based on a variety of factors, including experience, skills, qualifications, internal equity, and geographic work location.
This role may also be eligible for:
- Bonus opportunity up to 7%
Employees are eligible for a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Pension
- Paid time off and company holidays
- Tuition reimbursement
To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.
Job Location: This position is
onsite based in
San Antonio, TX.
