Job Description:This job is responsible for achieving goals through coding and/or metadata management, support and technical direction for platforms and operations working under guided supervision when needed. Key responsibilities include interacting with managers and partners to identify, research, analyze and resolve complex problems or to develop significant process enhancements. Job expectations include translating business needs into technical requirements for supported platforms, working independently with direction.
This job is responsible for achieving goals through coding and/or metadata management, support and technical direction for platforms and operations, providing input into the design. Key responsibilities include interacting extensively with managers and partners across the enterprise to identify, research, analyze and resolve complex problems or to develop significant process enhancements. Job expectations include translating business needs into technical requirements for supported platforms and ensuring all systems support conform to business needs and specifications.
The Email Channel Manager role is responsible for executing marketing and servicing email campaigns within Bank of America's Email Channel. We seek a proven leader who can manage the execution of campaigns and project work as well as think strategically in a highly regulated, critical, and visible channel. This candidate should be able to lead cross-functional work teams and work independently and in large group settings, as well as handle multiple assignments concurrently. This candidate will also be responsible for detailed review of email accuracy throughout the execution process.
Required Qualifications:- Project and relationship management experience
- Email execution experience
- This candidate should be able to work well independently and in large group settings, as well as handle multiple assignments simultaneously.
- Must have excellent organizational, analytical, verbal, and written skills
- Demonstrated ability to identify opportunities for innovation and continuous improvement
- Ability to communicate challenges and successes clearly and foster positive working relationships
- Proficient in MS Office Products - especially Excel and PowerPoint
- Proven ability to audit and perform quality control tasks
- Ability to multi-task and proactively timelines
Desired Qualifications:- Knowledge of html rendering issues preferred
- Experience with Salesforce Marketing Cloud
Skills:- Attention to Detail
- Collaboration
- Problem Solving
- Recording/Organizing Information
- Solution Delivery Process
- Active Listening
- Data Collection and Entry
- Oral Communications
- Technical Documentation
- Technical Strategy Development
- Analytical Thinking
- Data Quality Management
- Decision Making
- Project Management
- Written Communications
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
Shift:1st shift (United States of America)
Hours Per Week: 40
Pay Transparency detailsUS - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - MA - Waltham - 1025 Main St - 1025 Main St - Waltham (MA6536), US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150)
Pay and benefits information
Pay range
$86,200.00 - $120,400.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
