Job Description SummaryThe Service Manager will lead our Service Department, ensuring exceptional service delivery and customer satisfaction. This role involves managing service technicians, coordinating service operations, and fostering strong client relationships to enhance the company's reputation and growth.
Job Description:Role & Responsibilities
- Team Leadership: Manage and mentor a team of service project managers, estimators and technicians. Provide training and conduct performance evaluations to ensure high-quality service.
- Service Operations: Coordinate and oversee all service activities, ensuring efficient scheduling and timely completion of electrical service requests. Work with the internal Operation team to establish service accounts with completed projects.
- Customer Engagement: Develop and maintain strong relationships with clients, addressing service inquiries and resolving issues to ensure customer satisfaction. Manage service estimator to ensure timely bids and efficient turnaround times on pricing. Coordination with BD & PreCon team to establish consistent presence in front of existing customers as well as tracking new opportunities.
- Quality Control: Ensure all service work adheres to industry standards and safety regulations, maintaining high-quality outcomes.
- Process Optimization: Identify and implement improvements in service delivery processes to enhance efficiency and effectiveness.
- Inventory Oversight: Manage inventory of service parts and equipment, ensuring availability and cost control. Manage quantity of Fleet (service trucks) and planning for future growth.
- Performance Reporting: Prepare and present reports on service department performance, including metrics on response times, customer feedback, and financial outcomes. This includes labor projections and anticipating market trends to plan growth.
Qualifications and Education Requirements
- Bachelor's degree in electrical engineering, Business Administration, or a related field preferred.
- Minimum of 5 years of experience in a service or project management role within the electrical contracting industry.
- Strong leadership and team management skills.
- Excellent communication and customer service abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in service management software and tools.
- In-depth knowledge of electrical systems and safety standards.
Physical Requirements
- This job operates in a professional office environment.
- This role regularly uses standard office equipment such as computers, phones, filing cabinets, photocopiers and fax machines.
- This position requires the ability to lift files and open file cabinets.
- Employees are frequently required to sit, stand, and occasionally required to bend, kneel, reach, stoop, or crouch.
- This position may occasionally lift up to 10 pounds.
Pay Range:$107,008.00 - $136,192.00
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only. In addition to base compensation, Hunt Electric offers a robust benefits plan. See below for additional details or visit our website at Hunt Electric Careers.
Learn more about our benefits and culture: https://www.huntelec.com/employment/.
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