HTC Global Services

Electrical/Electronic Quality & Reliability Engineer

HTC Global Services • $85K — $100K *
Wayne, PA 19087In-Person
Manufacturing & Automotive
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree.
  • 3+ years of experience in a related field.
  • Six Sigma Black Belt or Green Belt certification.
  • Proven experience in structured problem-solving using 8D and 5 Whys techniques.
  • Proficiency in reading electrical schematics and drawings.
  • Strong troubleshooting and problem-solving skills.

Responsibilities

  • Drive corrective actions for quality issues from various sources including warranty and social media.
  • Own resolution efforts for customer-critical issues to minimize warranty concerns.
  • Analyze and categorize warranty claims, harnessing dealership communications and connected vehicle data.
  • Manage SIMPSN projects to document and track vehicle quality improvements.
  • Coordinate containment support with quality teams and lead Functional Quality Reviews.
  • Collaborate with suppliers and engineers to address quality issues and assure supplier standards.
  • Utilize internal quality data to develop effective corrective actions.

Benefits

  • Support for professional development and certifications.
  • Collaboration with a professional team focused on quality improvements.
  • Opportunity to participate in major vehicle program launches and innovations.
Full Job Description
Electrical/Electronic Quality & Reliability Engineer

Overview / Summary

The Electrical/Electronic Quality & Reliability Engineer will focus on vehicle quality and reliability, with responsibility for analyzing and improving quality concerns related to electrical hardware, transmission controls, and interior switches. The role will drive corrective actions, support problem-solving activities, collaborate with quality and supplier teams, and contribute to vehicle quality improvements and program launches.

Key Responsibilities
  • Drive interim and permanent corrective actions for customer quality concerns from warranty, executive escalations, social media, technical hotlines, and other quality sources.
  • Own the resolution of customer-critical issues and support efforts to reduce warranty concerns.
  • Analyze warranty claims, including reviewing claims, contacting dealerships, using connected vehicle data, and supporting parts return and analysis.
  • Categorize claims and track improvement actions using Quality AI IRIS/SIMPSN.
  • Develop, manage, and own SIMPSN projects to document quality improvements for the vehicle line.
  • Coordinate containment support with quality teams and Functional Quality Reviews.
  • Use internal and external quality data to develop interim and permanent corrective actions for in-plant and warranty concerns.
  • Support Variability Reduction Team activities for relevant subsystems.
  • Partner with supplier technical assistance engineers and suppliers on supplier quality issues.
  • Identify and deliver current-model design projects with leadership support.
  • Initiate and support WERS concerns and alerts related to design changes and plant trials.
  • Maintain clear and consistent communication with supervisors and peers while managing changing daily and weekly priorities.
  • Collaborate with quality counterparts on shared issue identification and containment.
  • Lead plant trials focused on quality, cost, and supplier improvements.
  • Support resolution of stop-ship/build issues, campaigns, quality issues, ergonomic issues, and First Time Through issues.
  • Participate in daily quality meetings, biweekly team report-outs, and monthly vehicle quality reviews.
  • Support major and minor program launches.
  • Use DET and FDRS tools to assist with vehicle triage.
  • Apply Six Sigma methodologies to drive structured problem-solving using 8D and 5 Whys.
  • Troubleshoot electrical issues by reading electrical schematics and drawings.

Required Qualifications
  • Bachelor's degree.
  • 3+ years of experience.
  • Six Sigma Black Belt or Green Belt certification.
  • Experience driving structured problem-solving using 8D and 5 Whys.
  • Ability to read electrical schematics and drawings.
  • Experience with troubleshooting and problem-solving.

#LI-Onsite #LI-SG1

About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Information Technology
Founded
1990
NASDAQ
HTCKF
* Ladders Estimates

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