Job Title: EPG Field Service Supervisor
Location: Elkridge, Maryland
Starting Compensation Range: $79,000 - $101,000 per year
The EPG Field Service Supervisor is responsible for serving as a team leader, ensuring the successful operation of the department and meeting customers' needs at the highest level. The individual in this position will organize, communicate, and delegate responsibilities, while setting priorities, coaching employees as needed and providing technical expertise.
Requirements for the EPG Field Service Supervisor position include:- Self-starter with strong mechanical aptitude
- Must have proven leadership and supervisory experience
- Proficient in use of a computer; able to adapt to changing technology
- Must be able to multitask and prioritize workload to meet competing demands
- Must possess ability to quickly evaluate facts and maintain good judgment when making decisions
- Must be able to maintain a high level of customer satisfaction by identifying and resolving problems promptly
- Effectively manage work in process by ensuring work orders are closed in accordance with established time-lines
- Conduct regularly scheduled safety meetings and enforce all safety policies and procedures; investigate and report on-the-job accidents or safety hazards
- Must be able to handle large volumes of work in a fast paced environment
- Must be detail-oriented and possess strong organizational and planning skills
- Strong written and verbal communication skills
- Promote a positive customer experience
- Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
Seeking Candidates with: - Previous experience in service operations and comprehensive knowledge of diesel engines and generators
- College/technical degree, or comparable industry experience, preferred
Physical Requirements: - Stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
- Frequently required to sit
- Regularly lift and/or more up to 70 pounds
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Competitive Compensation and Benefits:- Health, dental and vision insurance
- Paid time off
- 401(k), $0.75 to $1.25 match up to 6%
- Life and disability insurance
- In-house training instructors/programs
- Tuition reimbursement
- Employee referral bonus program
- Tool allowances and tool loans
- Discounts on cellular phone service, computers, and vehicles
- Opportunities for overtime
- Shift differential (if applicable)
Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.
