We are seeking an eCommerce Strategy & Operations Manager to join the team. With competitive compensation, excellent benefits and exciting growth potential, it is a great time to join the STIHL team! Why You'll Love Working at STIHL: • Competitive pay with multiple bonus opportunities and potential for annual merit increases • Excellent health benefits including Medical, Dental & Vision Insurance • Onsite Health & Wellness Center for employees and eligible family members • Company-paid Life Insurance and Short & Long-Term Disability • Robust retirement offerings including: • A fully vested Pension Plan after 5 years • A 401(k) with generous employer match • Paid time off including 11 Paid Holidays • A strong culture of stability, community, and innovation • Compensation: $97,000 - $121,000 per year. Actual compensation will depend on experience, qualifications, and internal equity. About You You're a strategic, hands-on eCommerce professional who thrives at the intersection of operations, data, and customer experience. You bring a strong understanding of marketplace ecosystems and know how to drive results through efficient processes, clear communication, and cross-functional collaboration. You have experience supporting marketplace operations, onboarding sellers or dealers, and managing end-to-end order flow to ensure a seamless customer journey. You're comfortable working within platforms like Mirakl and understand what it takes to help partners succeed while maintaining high standards of performance and compliance. Job Duties & Responsibilities Marketplace Strategy and Operations (Mirakl) • Develop strategy to achieve "easy to buy, easy to sell" objectives; build and track operational priorities across order management, post-purchase, fraud, and payments • Guide dealers post-onboarding: catalog, pricing, inventory feeds, shipping configuration, and payout setup • Conduct sessions with internal teams to resolve onboarding blockers; monitor dealer SLA performance (fulfillment, cancellations, returns, customer service) • Support catalog quality audits and dealer product data corrections • Develop PRDs, user stories, and business cases to drive platform enhancements for the digital product team Order Management & Merchant of Record • Build AI use cases supporting end-to-end order flow across BOPIS, dealer delivery, and shipment fulfillment types • Reconcile failed payments, declines, and cancellations with Finance and global teams; troubleshoot issues with IT, Customer Service, Stripe, and Mirakl • Monitor Stripe Connect payouts for accuracy and timeliness; coordinate tax processes with Finance and Vertex Fraud Monitoring & Risk Management • Serve as first point of contact for flagged transactions; investigate orders using customer behavior, payment characteristics, and risk indicators • Liaise with fraud vendors, maintain case documentation, and develop SOPs for fraud workflows and escalation paths • Ensure high acceptance rates, low false positives, low fraud rates, and minimal chargebacks Reporting & Continuous Improvement • Produce weekly/monthly KPIs: order success rate, payout timeliness, fraud rate, chargebacks, and dealer SLA adherence • Identify inefficiencies, recommend improvements, and support regression testing for Mirakl, Hybris, and Stripe releases • Collaborate cross-functionally to continuously improve customer and dealer experience • All other duties and responsibilities as assigned Specifications • Bachelor's degree; preferred in the areas of marketing, design, digital, IT, or business-related fields • Preferred 3-5 years of experience, with at least 2 years of experience in digital ideally with marketplace (e.g., Mirakl) payment (e.g., Stripe), tax, and fraud platforms • Required Travel: • Experience in dealer networks, marketplaces, or B2B2C models • Knowledge of analytics tools