Primary location: Remote, Remote
Relocation offered: No
Employment status: Full-Time
Travel: 26%-50%
Non-compete: Yes
Location: Work from home position located in Remote, Remote
The estimated base salary range for this role is $80,000 to $120,000 per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors (salary may be adjusted based on geographic location)
Reporting to the
Sr. Manager of Energy Savings Ceilings, we're seeking an
East Regional Energy Savings Customer Success Manager who will support the execution of Energy Saving Ceilings (ESC) growth within a defined geography. This role serves as the regional concierge for customers and sales teams, driving customers through the decision funnel and ensuring a smooth, informed path to "yes." This role combines customer advocacy, market intelligence, and commercial execution.
This is a hands-on execution role, focused on working with Architects & Designers (A&D), contractors, subcontractors, and distributors. The role partners closely with regional sales to identify opportunities, monitor active opportunities, remove barriers, and help convert interest into orders.
The ideal candidate is proactive, organized, and persistent - someone who enjoys working directly with customers, coordinating across teams, and keeping projects moving.
What You'll DoCustomer & Project Execution- Serve as the regional customer concierge - identify what customers need to move forward and coordinate internal resources to deliver it.
- Support existing customer groups (A&D, contractors, subcontractors, distributors) throughout design and project development.
- Monitor key regional projects and opportunity progress to ensure timely follow-up and engagement.
- Help remove obstacles that may delay customer decisions or project advancement.
- Maintain accurate and up-to-date records in Salesforce (SFDC) and support sales enablement efforts.
- Collaborate cross-functionally to improve the customer journey and drive measurable conversion outcomes.
Sales Partnership- Partner closely with regional sales teams to identify opportunities, align on priorities, project status, and next actions.
- Support customer meetings, follow-ups, and information requests that help move projects toward specification and order.
- Maintain accurate and up-to-date project and customer activity in Salesforce (SFDC).
Customer Insight & Feedback- Capture and share Voice of Customer (VOC) insights, including common questions, barriers, and competitive dynamics.
- Identify patterns in regional activity and elevate insights to the broader ESC team.
Coordination & Cross-Functional Support- Coordinate with technical, product, incentives, and operations teams to ensure customers receive timely and accurate information.
- Support regional training, events, or customer engagement activities as needed.
- Help improve execution processes that enhance the overall customer experience.
What will make you successful- Working knowledge and experience in construction, contracting, distribution, specification sales, commercial building products, and knowledge of market segments, customers, and distribution channels.
- Experience working in or supporting the design and construction ecosystem (A&D, contractor, distributor, or building products environment) preferred.
- Familiarity with Salesforce (SFDC) or similar CRM tools.
- Strong organizational skills with the ability to manage multiple projects and priorities.
- Excellent communication and follow-through.
- Ability to work collaboratively with field sales and cross-functional teams.
Qualifications- 5-10 years of experience in customer success, sales support, project coordination, or related field.
- 3-5 years of outside sales experience working with architects, distributors, or owners.
- Bachelor's degree or equivalent experience.
- High school diploma/GED required.
What You Bring- Positive Energy: You bring enthusiasm and optimism to customer and team interactions.
- Relentless Persistence: You follow through and keep projects moving until issues are resolved.
- Curiosity: You ask questions to understand customer needs and challenges.
- Adaptability: You're comfortable working in a fast-moving, evolving environment.
- Collaboration: You partner effectively with sales and internal teams to deliver strong customer outcomes.
About the location (Lancaster PA)Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.
Come and build your future with us and apply today! 
