We have an incredible opportunity for a dynamic and inspirational Duty Manager to join our growing New York Team!
Responsibilities:
- Lead and oversee the operations team to ensure efficient production, packaging, and distribution of catering products.
- Assign tasks, provide training, and ensure a safe, productive, and compliant working environment.
- Support the operations manager in assessing and implementing operational improvements.
- Contribute to strategic forecasting and risk management planning.
- Plan and communicate production, transportation, and dispatch activities with departments.
- Ensure strict adherence to regulatory requirements from airlines, airports, ports, and other authorities.
- Oversee ramp safety protocols and ensure compliance with OSHA, DOT, and Safe Program standards.
- Evaluate, enhance, and implement departmental policies and procedures to ensure consistent and compliant operations.
- Develop and generate reports related to operational performance and cost analysis as requested by management.
- Collaborate with the quality assurance team to ensure all products meet DO & CO standards.
- Ensure timely and accurate delivery of catering services, including updating customer specifications and ensuring hygiene and safety standards are met.
- Communicate operational information and production requirements to the relevant departments.
- Resolve any highlighted problems swiftly and professionally while maintaining effective communication with clients.
- Lead by example, provide clear guidance, and build a motivated and cohesive team.
Qualifications:
- Minimum of 3-4 years of managerial experience within operations or logistics, preferably in airline catering or FMCG.
- Bachelor's degree in a relevant field preferred.
- Ensures compliance and quality across all operational processes.
- Familiarity with airside, aviation, or food manufacturing is a plus.
- Knowledge of OSHA compliance, DOT standards, and quality assurance processes.
- Strong leadership, communication, and organizational skills with the ability to motivate and manage large teams.
- Ability to thrive in a fast-paced, dynamic environment with a hands-on approach.
- Demonstrates proactive decision-making and the ability to resolve operational challenges quickly.
- Proficiency in Microsoft Word, Excel, Outlook, and relevant logistics software.
- Must be able to obtain a PANYNJ ID (Port Authority of New York and New Jersey) as per TSA regulations (49 CFR 1542.209).
- Ability to meet deadlines and work under pressure, including flexibility for night shifts, weekends, and holidays.
- Bilingual (Spanish) preferred.
- Valid driver's license.
What We Offer:
- Salary range: $85,000 - $100,000 annually.
- Daily Complimentary Meals (Breakfast, Lunch and Dinner).
- An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
- Genuine career development opportunities, both nationally and internationally.
- The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry.
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