Salary : $7,010.00 - $9,429.00 Monthly
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Job Number: 2025-05807
Department: Dept. of Social and Health Services
Division: FTAA
Opening Date: 08/27/2025
Closing Date: 9/3/2025 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step

Description
The Department of Social and Health Services (DSHS) (FTAA) is looking for an Electronic Health Record (EHR) Program Business Analyst to join the Division of Information Technology (DIT) team.

You will be responsible for gathering and analyzing clinical and business data and applying strategic expertise and knowledge in understanding the business process and the impacts to business and staff of DSHS and the Health and Human Services Enterprise Coalition, ensuring strategic and long-term goals are met.

The EHR Program Business Analyst will serve as a critical liaison between state government agencies, DSHS administrations, business partners, subject matter experts, and the technical implementation team during the rollout of the electronic health record (EHR) system. This role ensures EHR system functionality aligns with clinical, operational, and regulatory requirements. Core responsibilities include requirements elicitation, workflow mapping, business partner engagement, solution validation, strategic alignment, governance, and change management-ultimately driving successful system adoption and improved care coordination across agencies.

This position reports to the DSHS Electronic Health Record Program Director and will work closely with the HCMACS Program team, the DSHS Technical Manager, and the DSHS Clinical/Revenue Project Manager and across various DSHS administration teams.

A hybrid telework schedule will be considered for this role.

Some of What You'll Do

• Facilitate clinical and business requirements gathering by ensuring effective communication with business partners to gather and document business needs and requirements accurately.
• Bridge communication gaps by acting as a liaison between technical teams, clinical teams and business partners, translating complex technical concepts as it relates to EHR systems into understandable terms.
• Enhance EHR system functionality by working collaboratively with IT teams to ensure that systems meet business requirements and deliver functional solutions.
• Participate in system design sessions to ensure that the EHR system and third-party integrations meet the documented requirements.
• Support in developing training materials and conduct training sessions for end-users to ensure they are comfortable using the new system.
• Implement change management strategies to facilitate the adoption of the EHR system among users.
• Lead and manage the end-to-end testing lifecycle for the EHR system, including User acceptance testing (UAT), integration testing, regression testing, and parallel testing across clinical and administrative workflows.
• Assist in the design and execution of UAT scripts and support end-users during the testing phase to ensure the system meets business requirements.
• Align initiatives with agency strategy, regulatory frameworks and HCMACS objectives.
• Anticipate cross-program dependencies, risks, and downstream impacts.

What we're looking for:

A bachelor's degree in information technology or related field and SEVEN (7) years of IT experience in databases or cloud systems, preferably in Electronic Health Records or Health Information Exchange systems.

Or,

An associate's degree in information technology or related field and NINE (9) years of IT experience in databases or cloud systems, preferably in Electronic Health Records or Health Information Exchange systems.

Or,

ELEVEN (11) years of IT experience, such as providing requirement analysis services using disciplined, best practice-based processes/methods for gathering, analyzing, and managing requirements for complex mid to large IT Solutions in databases or cloud systems, preferably in Electronic Health Records or Health Information Exchange systems.

Concurrently: FIVE (5) years in a senior-level capacity working or supervising enterprise-wide health IT projects, including Electronic Health Records or Health Information Exchange systems.

Preferred knowledge, skills, and abilities:

• Understanding of clinical workflows, environments and technology to support an EHR system implementation.
• Proven ability to collaborate, build relationships, and influence clinical and business individuals at all levels in a matrix management environment.
• The ability to lead, enable, and motivate teams by providing advice, guidance and constructive feedback.
• The ability to identify and/or develop frameworks and methodologies to ensure management of change initiatives.
• Proven ability to navigate and deliver results in a changing and evolving environment, demonstrating adaptability, resilience, and sound judgement while shaping clarity and direction for others.

The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions about this opportunity? Please contact and reference project number 05807.

Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 07-21-2025